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Front Office Executive
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Job Description – Front Office Executive
Location: Eka Lyf Inn, Coimbatore
Position: Front Office Executive
Department: Front Office / Guest Relations
Reports to: Front Office Manager / Hotel Manager
About Eka Lyf Inn
Eka Lyf Inn is a contemporary and comfortable stay destination in Coimbatore, committed to delivering exceptional hospitality, personalized services, and a welcoming atmosphere for every guest.
Role Overview
The Front Office Executive will be the first point of contact for guests, responsible for creating a warm, professional, and efficient guest experience. This role requires excellent communication skills, strong customer service orientation, and the ability to manage front desk operations smoothly.
Key Responsibilities
- Welcome and greet guests with courtesy, ensuring a pleasant first impression.
- Manage check-in and check-out processes efficiently and accurately.
- Handle reservations, cancellations, and room allocations using the property management system.
- Maintain guest records and ensure all data is accurate and up to date.
- Address guest queries, requests, and complaints promptly with professionalism.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Handle billing, invoicing, and cash/credit transactions responsibly.
- Ensure the lobby and front desk area are presentable and well-organized at all times.
- Assist in promoting hotel services, facilities, and special offers to guests.
- Adhere to all company policies, SOPs, and safety/security standards.
Qualifications & Skills
- Bachelor's degree / Diploma in Hotel Management, Hospitality, or related field preferred.
- Proven experience as a Front Office Executive / Receptionist in the hospitality industry (1–3 years preferred).
- Proficiency in MS Office and hotel property management systems (e.g., Opera, IDS, or equivalent).
- Excellent communication skills in English.
- Strong customer service and problem-solving skills.
- Professional appearance, friendly demeanor, and positive attitude.
- Ability to multitask and remain calm under pressure.
- Flexible to work in shifts, weekends, and holidays.
What We Offer
- Competitive salary and performance incentives.
- Opportunities for career growth within the hospitality industry.
- Training and skill development programs.
- A supportive and team-oriented work environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Leave encashment
Work Location: In person
