Senior Executive-E/BL Pre-Sales Specialist

7 days ago


Mumbai, Maharashtra, India ZIM Integrated Shipping Services Full time ₹ 10,00,000 - ₹ 12,00,000 per year

We are looking for A Senior Executive - E/BL Pre-Sales Specialist that will handle the following :

  • Approach e/BL shippers and discuss with them potential consignees
  • Approach agreed consignees and discuss with them the ZIM e/BL solution
  • Approach e/BL shippers and discuss with them potential consignees
  • Approach agreed consignees and discuss with them the ZIM e/BL solution
  • On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.
  • Make sure all parties V-Cards are updated/exchanged between all relevant parties
  • Work with the customers on applying the e/BL to all possible routes
  • On-board consignees by way of support to their registration and activation processes and the basic installations as required.
  • Make sure all parties V-Cards are updated
  • Update ZIM IT and Customer services on new onboardings
  • Provide support where needed to the customer
  • Escalate to ZIM and WAVE where needed
  • Adopt client complaints and follow up the resolution
  • Solve ad-hoc problems/transfer service issues to relevant department
  • Monitor customer performance
  • Comply with tracking and reporting requirements

Requirements:

You will need to have :

  • Excellent Communication in English / Local Languages
  • Minimum Graduate
  • Proven experience in sales
  • Good understanding of technical support

Function:

Countries & Business Development



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