Business Operations Strategy Manager

2 days ago

Bengaluru, Karnataka, India Razorpay Software Pvt Ltd Full time ₹ 8,00,000 - ₹ 20,00,000 per year

Manager - Business Ops Strategy

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital About the Role

We are looking for a highly driven and execution-focused Manager - Design Planning to drive operational strategy and cross-functional programs across Customer Success. The ideal candidate will have prior exposure to Payment Operations and a strong inclination toward getting into the details, chasing core issues to closure, and designing processes that scale.

Roles and Responsibilities
  • Strategic Planning: Partner with leadership to define priorities, contribute to annual operating plans, and lead the creation of business plans and OKRs.
  • Program Ownership: Own and execute end-to-end delivery of high-impact, cross-functional programs with a strong focus on issue resolution and timely delivery.
  • Process Improvement: Design and implement scalable, efficient operational processes and SOPs. Identify and drive opportunities for automation, compliance alignment, and service improvement.
  • Problem Solving: Dive deep into operational problems, analyze root causes, and lead initiatives to address gaps and ensure timely closures.
  • Cross-Functional Collaboration: Work closely with Product, Tech, and Business teams to streamline workflows and enhance both merchant and internal experiences.
  • Performance Tracking: Track program performance using data, dashboards, and relevant success metrics to inform decisions and report on progress.
  • Operational Management: Manage daily/weekly operational health reviews, handle escalations, and report findings to senior management for corrective action.
  • Executive Communication: Prepare executive-level updates, facilitate leadership meetings, and effectively communicate program status and outcomes.
Mandatory Qualifications
  • 4-6 years of experience, including 3 years in program/project management, strategy, or business operations.
  • MBA or advanced degree preferred.
  • Hands-on Experience: Proven ability in running operations and resolving issues quickly and effectively.
  • Problem-Solving Skills: Strong logical and analytical thinking with an ability to break down complex problems.
  • Execution Mindset: A bias for action and the ability to close loops fast, even in ambiguous situations.
  • Process Orientation: A process-oriented mindset with the ability to create order from chaos.
  • Analytical Acumen: Highly proficient in data analysis and comfortable with mathematical concepts.
  • Collaboration: Excellent communication and interpersonal skills, comfortable working in a fast-paced, cross-functional environment.
  • Strategic Aptitude: A strong strategic mindset paired with exceptional organizational skills and execution rigor.
  • Exposure to regulatory ops in FinTech or payments domain.
  • Experience with tools like Excel, SQL, Freshdesk, JIRA, or workflow automation tools.
  • Understanding of merchant onboarding, transaction monitoring, compliance workflows, etc.
  • Working knowledge of analytics and dashboarding would be an advantage.
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
Follow us on LinkedIn & Twitter Experience LevelMid Level

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