Manager -Strategy and Operations
2 days ago
Since its inception in 2020, Blissclub has become one of the fastest brands to reach 100 CR ARR and has grown 85% year-on-year with an ever-growing community who love to #keepmoving with us.
In this role, you will have an opportunity to lead the next stage of Blissclub's operations strategy to fuel our exponential growth and innovation journey.
Key Responsibilities:
Warehousing & Inventory Management:
Manage warehouse operations with accurate inventory tracking, replenishment planning, and loss prevention. Monitor ageing and liquidation across channels.
Distribution & Logistics:
Optimize dispatches across D2C, marketplaces, retail and quick commerce. Build strong logistics partnerships to meet SLAs, reduce RTOs, and improve delivery TATs.
Fulfillment Excellence:
Ensure smooth order flow, packaging standards, and post-order experience across formats. Build systems to automate and track fulfilment performance.
Operations Systems & Reporting:
Create and maintain dashboards for margin tracking, stock coverage, operational KPIs, and partner performance.
Customer Support:
Lead the customer support team, addressing customer queries across multiple channels, ensuring a seamless experience with high customer satisfaction
Cross-functional Alignment:
Collaborate with Sourcing, Finance, Category, and Growth to plan demand, control costs, and support business momentum with real-time execution.
Sourcing & Procurement:
Identify, evaluate, and negotiate with vendors for packaging materials
Qualifications:
-6–10 years of experience in consumer brand operations, particularly in D2C. Your expertise will be instrumental in navigating and scaling our backend operations.
-Familiarity with Easyecom, ERP tools, and reconciliation workflows
Experience with multi-channel fulfilment including Q-commerce, retail and marketplaces
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Inventory and Logistics Expertise:
A deep understanding of inventory systems, warehousing workflows, and logistics SLAs is crucial. You should be adept at optimizing these processes to enhance efficiency and effectiveness.
-Operational Excellence:
An obsession with operational hygiene, process discipline, and speed is necessary. We value candidates who maintain high standards and consistently seek improvements in operational processes.
-Data-Driven Approach:
A data-driven mindset is a must, with the ability to execute hands-on and manage vendors effectively. You should be comfortable with using data to make informed decisions that drive operational success.
-Cultural Fit:
We are looking for a candidate with a founder-mindset, who is a proactive problem solver and thrives in a fast-paced environment. There is no room for inertia, and we seek someone who embraces challenges with enthusiasm.
Who we are :
Led by the OG Blissqueen, Minu Margeret:
Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right.
Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for every'body'.
Come say hi
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