Sales/Customer Service

3 days ago


Delhi, Delhi, India The Leather Laundry Full time ₹ 3,00,00,000 - ₹ 6,00,00,000 per year

Job Responsibilities

  • Establish long-standing and trusting connections by communicating professionally and empathetically with the clients.

  • Actively handle calls and meet preset performance standards.

  • Creating , maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance.

  • Maintain client interaction logs & handle customer accounts through CRM software.

  • Follow communication protocols, rules, and policies

  • Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients.

  • Meeting sales targets and closing on leads as decided by sales team leads.

  • Escalate concerns to other departments if it's concerning other departments like operations or logistics or invoicing departments.

Qualifications Requirement

  • Bachelor's degree or equivalent education

  • 2 years working experience or 1+ year experience in customer service , sales or client services / interactions

  • Good Proficiency in English ( spoken and written )

Skills Requirement

  • Proactive working attitude , quick learning ability and good problem solving skills.

  • Previous working experience with spreadsheets , data entry , customer service calls is an added advantage in your onboarding

  • Open to adapt to organizational changes

  • Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization

Salary - Around 30-35K (little negotiable based on experience)

Location - Mayur Vihar , Delhi

Job Type - Full - Time / On-site

Timings am to 7.00 pm (Mon-Sat)

Joining Type - Immediate

Job Types: Full-time, Permanent

Pay: ₹11, ₹35,624.26 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person


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