Customer Service Cum Sales Advisor

6 days ago

Delhi, Delhi, India Jobee Fie Full time ₹ 2,00,000 - ₹ 6,00,000 per year
About company Give a brief summary of what your company does
Roles and ResponsibilitiesKey Responsibilities: - Customer Service: Provide top-notch customer service by addressing inquiries, resolving issues, and assisting customers with their needs via phone, email, or in person. - Sales: Actively promote and sell our products/services to meet or exceed sales targets. - Communication: Maintain effective communication with customers, ensuring clear and concise information is provided. - Product Knowledge: Develop a deep understanding of our products and services to assist customers effectively. - Problem-Solving: Quickly identify and resolve customer issues and complaints to ensure customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. - Rotational Shifts: Be flexible to work in day and night shifts as per the schedule. - Team Collaboration: Collaborate with team members to ensure a seamless customer experience. Requirements: - Fluent in English and Punjabi. - Experienced candidates must have a minimum of 1 year of relevant customer service or sales experience. - Excellent communication skills and the ability to empathize with customers. - Strong problem-solving and interpersonal skills. - Sales-oriented with the ability to meet and exceed targets. - Adaptability to work in a rotational shift environment.

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