Customer Service Manager

10 hours ago

Delhi, Delhi, India WeddingsBazar Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We are looking for a confident and customer-focused
Customer Relationship Manager (CRM) – Sales
to join our dynamic team. This role is central to driving new business, nurturing high-value client relationships, and converting leads into successful projects. The ideal candidate should have experience in luxury sales or client servicing, excellent communication skills, and a strong sense of ownership.

Key Responsibilities: Sales & Lead Management:

  • Handle inbound and outbound client inquiries via phone, WhatsApp, email, and social media.
  • Convert qualified leads into sales by understanding client needs and showcasing company offerings.
  • Conduct client meetings (virtual or in-person), presentations, and follow-ups to close deals.
  • Maintain lead pipeline and track interactions using CRM software or Excel tools.

Client Relationship Management:

  • Act as the primary point of contact for prospective clients through the sales journey.
  • Build and maintain long-term relationships with clients to ensure repeat and referral business.
  • Provide personalized consultation to clients regarding services, packages, and offerings.

We are looking for a confident and customer-focused
Customer Relationship Manager (CRM) – Sales
to join our dynamic team. This role is central to driving new business, nurturing high-value client relationships, and converting leads into successful projects. The ideal candidate should have experience in luxury sales or client servicing, excellent communication skills, and a strong sense of ownership.

Key Responsibilities: Sales & Lead Management:

  • Handle inbound and outbound client inquiries via phone, WhatsApp, email, and social media.
  • Convert qualified leads into sales by understanding client needs and showcasing company offerings.
  • Conduct client meetings (virtual or in-person), presentations, and follow-ups to close deals.
  • Maintain lead pipeline and track interactions using CRM software or Excel tools.

Client Relationship Management:

  • Act as the primary point of contact for prospective clients through the sales journey.
  • Build and maintain long-term relationships with clients to ensure repeat and referral business.
  • Provide personalized consultation to clients regarding services, packages, and offerings.

Coordination & Collaboration:

  • Work closely with internal departments (planning, creative, production) to develop proposals and quotes.
  • Collaborate with the marketing team to align sales pitches with current campaigns.
  • Gather feedback and insights from clients to improve service offerings.

Reporting & Documentation:

  • Maintain accurate records of all sales activities, client interactions, and feedback.
  • Provide weekly/monthly sales reports to the management team.
  • Assist in developing pricing strategies and market positioning based on client trends.

Desired Candidate Profile:

  • Bachelor's degree in Business Administration, Marketing, Hospitality, or related field.
  • 1–5 years of proven experience in sales, client servicing, or CRM (preferably in luxury weddings, hospitality, or lifestyle services).
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal and persuasion skills.
  • Highly organized, target-driven, and proactive in approach.
  • Comfortable with CRM tools, Excel, and digital communication platforms.
  • Professional grooming and a client-facing personality.

What We Offer:

  • Work with high-profile clients and luxury events.
  • Competitive salary with performance-based incentives.
  • A collaborative and growth-driven work culture.
  • Opportunity to be part of a fast-growing brand in the luxury wedding space.

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