Customer Service Manager

1 week ago

Delhi, Delhi, India WeddingsBazar Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We are looking for a confident and customer-focused
Customer Relationship Manager (CRM) – Sales
to join our dynamic team. This role is central to driving new business, nurturing high-value client relationships, and converting leads into successful projects. The ideal candidate should have experience in luxury sales or client servicing, excellent communication skills, and a strong sense of ownership.

Key Responsibilities: Sales & Lead Management:

  • Handle inbound and outbound client inquiries via phone, WhatsApp, email, and social media.
  • Convert qualified leads into sales by understanding client needs and showcasing company offerings.
  • Conduct client meetings (virtual or in-person), presentations, and follow-ups to close deals.
  • Maintain lead pipeline and track interactions using CRM software or Excel tools.

Client Relationship Management:

  • Act as the primary point of contact for prospective clients through the sales journey.
  • Build and maintain long-term relationships with clients to ensure repeat and referral business.
  • Provide personalized consultation to clients regarding services, packages, and offerings.

We are looking for a confident and customer-focused
Customer Relationship Manager (CRM) – Sales
to join our dynamic team. This role is central to driving new business, nurturing high-value client relationships, and converting leads into successful projects. The ideal candidate should have experience in luxury sales or client servicing, excellent communication skills, and a strong sense of ownership.

Key Responsibilities: Sales & Lead Management:

  • Handle inbound and outbound client inquiries via phone, WhatsApp, email, and social media.
  • Convert qualified leads into sales by understanding client needs and showcasing company offerings.
  • Conduct client meetings (virtual or in-person), presentations, and follow-ups to close deals.
  • Maintain lead pipeline and track interactions using CRM software or Excel tools.

Client Relationship Management:

  • Act as the primary point of contact for prospective clients through the sales journey.
  • Build and maintain long-term relationships with clients to ensure repeat and referral business.
  • Provide personalized consultation to clients regarding services, packages, and offerings.

Coordination & Collaboration:

  • Work closely with internal departments (planning, creative, production) to develop proposals and quotes.
  • Collaborate with the marketing team to align sales pitches with current campaigns.
  • Gather feedback and insights from clients to improve service offerings.

Reporting & Documentation:

  • Maintain accurate records of all sales activities, client interactions, and feedback.
  • Provide weekly/monthly sales reports to the management team.
  • Assist in developing pricing strategies and market positioning based on client trends.

Desired Candidate Profile:

  • Bachelor's degree in Business Administration, Marketing, Hospitality, or related field.
  • 1–5 years of proven experience in sales, client servicing, or CRM (preferably in luxury weddings, hospitality, or lifestyle services).
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal and persuasion skills.
  • Highly organized, target-driven, and proactive in approach.
  • Comfortable with CRM tools, Excel, and digital communication platforms.
  • Professional grooming and a client-facing personality.

What We Offer:

  • Work with high-profile clients and luxury events.
  • Competitive salary with performance-based incentives.
  • A collaborative and growth-driven work culture.
  • Opportunity to be part of a fast-growing brand in the luxury wedding space.

  • Customer Service Manager

    2 weeks ago

    Delhi, Delhi, India Past Modern Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionPast Modern is a fashion house based in New Delhi, India, specializing in womenswear. Our collections feature both made-to-measure and ready-to-wear garments. We emphasize handwork techniques combined with modern silhouettes, merging Indian craftsmanship with contemporary fashion needs.Role DescriptionThis is a full-time on-site role for a...

  • Customer Service Manager

    7 days ago

    Delhi, Delhi, India VLCC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Service Manager (Females Preferred)Location:Delhi NCR, BengaluruSector Fit:Aviation, Banking, Immigration, Healthcare, Wellness, RetailCompensation:₹8–10 LPAExperience:6–10 yearsRole PurposeThis role is not a traditional operations role. It blendssales leadership, customer relationship growth, and cross-vertical partnerships. The...

  • Customer Service Manager

    2 weeks ago

    Delhi, Delhi, India StudioBackdrops Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    is looking for a talented and dynamic Customer Service Manager to join their team. The ideal candidate will have a minimum of 2+ years of experience in a similar role. They need to be able to resolve customer queries, ensure resolution of all orders, co-ordinate between multiple teams to ensure smooth operations and more.We at are looking for a driven and...

  • Assistant Manager-Customer Service

    5 days ago

    Delhi, Delhi, India JLL Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    You will be JLL's front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day-to-day activities will involve:Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken...

  • Customer Service

    2 days ago

    Delhi, Delhi, India SBI MUTUAL FUND (SBIMF) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role and ResponsibilitiesMaintains a positive, professional demeanour and supports an environment that values uncompromising excellence in service.Promptly answers customer inquiries in a manner that exhibits quality service.Brings a service orientation that supports the field sales force in meeting their obligations to their clients. Serves as a proactive...

  • Customer Service Engineer

    2 weeks ago

    Delhi, Delhi, India Ajayvision Education Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Role: Customer Support Engineer (IT)Job Description:Education:B.E./B.Tech/BCA/MCAJob SummaryWe are seeking a dedicated and proactive Customer Service Engineer to join our team. The role involves managing customer support operations, ensuring a seamless service experience, and providing technical guidance to clients. The ideal candidate will be...

  • Customer Service Engineer

    6 days ago

    Delhi, Delhi, India Vision IAS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Role:Customer Support Engineer (IT)Job Description:Education:B.E./B.Tech/BCA/MCAJob SummaryWe are seeking a dedicated and proactiveCustomer Service Engineerto join our team. The role involves managing customer support operations, ensuring a seamless service experience, and providing technical guidance to clients. The ideal candidate will be...

  • Assistant Manager-Customer Service

    5 days ago

    Delhi, Delhi, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Manager Customer Service

    2 weeks ago

    Delhi, Delhi, India HSBC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Global Asset...

  • Customer Servicing Manager

    5 days ago

    Delhi, Delhi, India Beatit Entertainment Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job TitleClient Servicing Manager – Event PresentationsLocationEast Of Kailash , South Delhi (Onsite + Travel as Required)About UsWe are a Event agency specializing in delivering high quality presentations for leadership teams and corporate clients. We are seeking a Client Servicing Manager to act as the key liaison between clients and internal teams,...