Assistant Manager-Customer Service

19 hours ago


Delhi, Delhi, India JLL Full time ₹ 2,50,000 - ₹ 7,50,000 per year

You will be JLL's front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day-to-day activities will involve:

  • Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
  • Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
  • Monitoring the helpdesk and customer service executives on a regular basis.
  • Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
  • Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
  • Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
  • Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
  • Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
  • Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
  • Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
  • Act as a secondary point of contact for all occupants, in case of client escalation.
  • Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.


  • Delhi, Delhi, India Wing Assistant Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...


  • Delhi, Delhi, India Wing Assistant Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...

  • Executive Assistant

    4 days ago


    Delhi, Delhi, India Wing Assistant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...

  • Personal Assistant

    4 days ago


    Delhi, Delhi, India Wing Assistant Full time ₹ 1,20,000 - ₹ 3,84,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...


  • Delhi, Delhi, India Wing Assistant Full time ₹ 1,20,000 - ₹ 3,84,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...


  • Delhi, Delhi, India Wing Assistant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...


  • Delhi, Delhi, India Wing Assistant Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...


  • New Delhi, Delhi, India, Delhi WHACK Sports Full time

    What You’ll Be DoingAs the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.Customer Support DutiesRespond to customer emails promptly and professionallyChat with customers via our live...


  • Delhi, Delhi, India Wing Assistant Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...


  • Delhi, Delhi, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...