Bpo Quality Analyst

1 day ago

Kolkata, West Bengal, India Woodrock Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement.

Job Responsibilities-

  • Must be a confident communicator and be able to build rapport with the team
  • Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable.
  • Need to do call barging & auditing.
  • Monitor the Associates performances.
  • Work with TL and moderators on ways to improve performance KPIs
  • Investigate errors and conduct sample moderations, call out moderators, and conduct weekly one on ones.
  • Calibrate and refresh/train team on required policy.

Criteria-

  • Need to have at least 1 year of experience as a quality Analyst.
  • Must have a good communication skill in English.
  • Must have hands on experience in using QC tools.
  • Open to Work in 24X7, 6 days working Rotational

Perks and Benefits:

  • Growth opportunities
  • On time salary
  • PF
  • Monthy Rewards and Recognition ceremony

Salary: Best in the industry

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