Bpo Quality Analyst

Apply NowJob TitleQuality AnalystJob DescriptionFOR KOLKATAQuality Analyst || International BPO Experience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate)Communication:Excellent verbal and written communication skills to provide clear...

Leading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...

Leading BPO in KolkataHiring for Transactional Quality ManagerInternational Voice processMust be a Manager On papers or Tenured Deputy Manager in Quality in International BPOOver All Experience 8+ YearsLooking for Diversity CandidatesCTC UPTO 18LPARole & responsibilitiesAnalytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT /...

Location: KolkataDepartment: Quality Assurance / Process ExcellenceIndustry: BPO / Call Center / Telecom / Customer ServiceEmployment Type: Full-timeJob Summary:We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata. The ideal candidate will lead the Quality Assurance function, drive process improvements,...

Position Overview We are looking for energetic, customer-focused, and result-driven BPO Executive to handle domestic and international voice/non-voice processes. The ideal candidate will be responsible for interacting with customers, solving queries, providing solutions, and delivering excellent customer service. This role requires strong communication...

Leading BPO in KolkataHiring for Transactional Quality ManagerInternational Voice processMust be a Manager On papers in Quality in International BPOOver All Experience 8+ YearsLooking for Diversity CandidatesCTC UPTO 18LPARole & responsibilitiesAnalytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR)Manage Call Quality & Client...

Company DescriptionHeadquartered in Australia, Global Travel Xperts (GTX) is a diversified company with four businesses: Gaura Travel, Fly Lanka, Turtle Down Under (TDU), and iFlyNow. Gaura Travel is our largest brand, specializing in flights between Australia and India. GTX delivers high-value services for business and vacation booking needs. Utilizing...

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.ResponsibilitiesAt least 5 years of quality leadership role and handling multiple client program in FTE span of...

Quality Manager is responsible for the quality of service delivery within the BPO operations. It involves monitoring performance, identifying areas of improvement, and implementing strategies to enhance customer experience & operational efficiency.

Job description:Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle Trainee batches. Ability to multi-task with well-developed organizational skills.Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.The...