Senior Quality Analyst//International BPO//Voice Process

7 hours ago

Kolkata, West Bengal, India Hiresquad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Leading BPO in Kolkata

Hiring for Sr Quality Analyst

International Voice Process

Must have minimum 1 year experience in Quality in International BPO in Voice process

Must have Experience in International BPO BPO

Only Graduate

5 Days Working

Cabs in ODD Hours

Shifts 24*7

Responsibilities:


• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and

other contact methods including chat and email


• Meet departmental productivity requirements (e.g. number of calls monitored per

month, number of emails evaluated, etc.) and reports results of evaluations to

appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account

Management, and Resource Unit partners)


• Participate in calibration  and call listening sessions with Quality staff, Delivery, and

clients to ensure scoring consistency and best practice implementation


• Participate in internal quality audits (e.g. periodic audits of existing processes to

determine process control and efficiencies) designed to improve overall contact quality

and recommend changes


• Maintain strong program knowledge base; basic understanding of client products,

services and/or program strategies


• Participate in quality task forces with Business stakeholders (Quality Leadership,

Operations, Client, Account Management, and Resource Unit partners); complete phone

time to keep current on programs (as applicable)


• Contribute to maintaining forms and legends documents


• Support management focus on review of key drivers, metrics and operational processes

(including Training) that drive Balanced Scorecards and count profitability goals

Mail your cv at or call a

  • Quality Analyst-Voice

    5 days ago

    Kolkata, West Bengal, India Webart Consultancy Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business...

  • Quality Analyst

    2 days ago

    Kolkata, West Bengal, India Hiresquad Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Apply NowJob TitleQuality AnalystJob DescriptionFOR KOLKATAQuality Analyst || International BPO Experience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate)Communication:Excellent verbal and written communication skills to provide clear...

  • Process Trainer//International BPO

    2 days ago

    Kolkata, West Bengal, India Hiresquad Resources Full time ₹ 4,00,000 - ₹ 6,50,000 per year

    MNC in KolkataHiring For Process TrainerInternational Voice ProcessINTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORYRequire Excellent communication skills.CTC UPTO 6.5LPA Based on Experience and Last CTCProcess TrainerEligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice ProcessExperience in giving...

  • International BPO Voice

    2 days ago

    Kolkata, West Bengal, India Sanctus Hr Full time ₹ 28,000 per year

    Hiring for Leading MNC BPO / Direct Walk InExcellent communication skills in EnglishGraduate / 12th pass can applyCTC Upto 28k2 way cab / Night ShiftTo schedule an interview ring Required Candidate profileHiring for International Non voice ProcessHardcore Night ShiftCTC upto 28kFreshers and Exp can Walk InWORK FROM OFFICERing

  • International Voice Process

    10 hours ago

    Kolkata, West Bengal, India Wipro Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Location - KolkataFreshers/Experience in customer support/BPO are eligible.Shift - Rotational shift/US shift majorly night shifts, 5 days WFO, 2 rotational week offsNotice Period - ImmediateProcess - International Voice Process.Requirements - Excellent communication and basic technical knowledge.Qualification -HSC /Graduates (NO PURSUING CANDIDATES ARE...

  • Process Trainerr/Trainer/BPO Trainer

    3 days ago

    Kolkata, West Bengal, India Selectica International Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Trainer/Process Trainer /Soft skills Trainer BPO Exp in International voice Support processTNA TNI TTT Refresher NHT PKTIMMEDIATE JOINERCall/Whtapp cv to Amit Neha

  • Trainer– Inbound Voice Process

    4 weeks ago

    Kolkata, West Bengal, India 2COMS Full time

    About the Company A Fortune 500 global leader in technology services and digital business solutions this company delivers comprehensive Business Process Services BPS and IT-enabled solutions With a worldwide presence it serves diverse industries including banking healthcare retail manufacturing and communications The firm s expertise spans a...

  • Customer Support Executive International Voice Process

    4 days ago

    Kolkata, West Bengal, India 10x Growth Accelerator Full time ₹ 8,40,000 - ₹ 32,00,000 per year

    Job Title: Customer Support Executive – International VoiceLocation: KolkataShifts: Evening/Night (Rotational)Working Days: 5–6 days/weekCab: Provided (Pickup & Drop)Role Overview:We are hiring experienced candidates for international voice and chat support. You'll handle customer queries, provide resolutions, and ensure a high-quality support...

  • International Premium Process

    7 hours ago

    Kolkata, West Bengal, India The Career Coach Kolkata Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Hiring Experienced from International BPOKOLKATA MNC BPOMinimum 1-year Expworking In Shift5 days Working3lac to 6lac CTCVoice Process/Chat AlsoWhatsApp cv Anupriya

  • International Voice

    2 weeks ago

    Kolkata, West Bengal, India 2COMS Full time

    Hiring Customer Support Executive in one of the Biggest BPO ITES Company Kolkata Our Client is a business optimization specialist for the post-sale value chain-digitizing and streamlining service and supply chain processes Job Title International voice process Immediate joiner required only Location Salt Lake Sector V ...