Customer Support

7 hours ago


Bengaluru, Karnataka, India Teamware Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Support (KYC Process)

We're hiring for Customer Support (KYC Process) Position.

Experience: 1- 3 Years

Location: Bangalore (Apply if you are in Bangalore location)

Notice Period: Immediate Joiners only

Description:


• Prompt resolution of any referrals raised by the respective internal teams/ stakeholders like CPC,DTR ,compliance etc.


• Coordinate with the customers for all EDD queries raised by the CPC and Compliance.


• Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior


• Understanding and use of Flex cube, CRM, side viewer, and any other relevant identified system


• Ensure to action all the cases within the TAT


• Support the Customer for timely Updating of KYC/ Turnover variance in line with the banks requirement by coordinating with the SME compliance and SME Business Governance team


• Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances


• Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance


• Assisting compliance/AML/FP&I & all governance units without tipping off a customer


• Adhering to all regulatory requirements followed by the bank


• Work closely with SME central teams , compliance & all governance units


• Operation risk management through active reporting analysis

Interested candidates can apply by sharing your CV.


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