Customer Support
12 hours ago
Customer Support (KYC Process)
We're hiring for Customer Support (KYC Process) Position.
Experience: 1- 3 Years
Location: Bangalore (Apply if you are in Bangalore location)
Notice Period: Immediate Joiners only
Description:
• Prompt resolution of any referrals raised by the respective internal teams/ stakeholders like CPC,DTR ,compliance etc.
• Coordinate with the customers for all EDD queries raised by the CPC and Compliance.
• Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior
• Understanding and use of Flex cube, CRM, side viewer, and any other relevant identified system
• Ensure to action all the cases within the TAT
• Support the Customer for timely Updating of KYC/ Turnover variance in line with the banks requirement by coordinating with the SME compliance and SME Business Governance team
• Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances
• Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance
• Assisting compliance/AML/FP&I & all governance units without tipping off a customer
• Adhering to all regulatory requirements followed by the bank
• Work closely with SME central teams , compliance & all governance units
• Operation risk management through active reporting analysis
Interested candidates can apply by sharing your CV.
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