Customer support

2 weeks ago

Bengaluru, Karnataka, India Girija Keeli Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

  • User Support: Serve as the primary contact for users across various channels (calls, chat, E-mail), managing queries, resolving issues, and ensuring satisfaction.
  • Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback and provide accurate resolutions.
  • Feedback Loop: Identify common user issues and contribute to preemptive solutions, enhancing our product and overall user experience.
  • A customer advocate who understands the importance of relationship-building and efficient problem-solving in customer support.
  • Self-driven and adaptable, capable of managing multiple responsibilities in a fast-paced startup environment.
  • Passionate about fintech and eager to play a key role in company's mission and growth trajectory.
  • A team player, ready to collaborate and ensure alignment with internal teams for the broader benefit of our user community.

Preferred candidate profile

  • 3 to 5 years of experience in a customer-centric role, preferably within the Fintech or Payments industry.
  • Exceptional communication skills, ensuring clarity, warmth, and understanding in every interaction.
  • A proactive mindset, continuously seeking ways to improve user experience and preemptively solve issues.
  • Ability to work collaboratively with internal teams and external partners.

Work mode: In office.

Shift: Rotational shift (including Nightshift- 24/7 support).

Call or WhatsApp on or mail us on ""

***Immediate Joiners preferred***

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