Customer Support

6 days ago


Bengaluru, Karnataka, India BrightCHAMPS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities


• Support parents and students throughout their BrightCHAMPS journey, ensuring a

smooth and engaging experience from onboarding to course completion and upsell.

• Address queries, concerns, and refund requests with empathy, professionalism, and

clarity across chat, calls, and emails.

• Handle escalations and drive effective de-escalation strategies to maintain high

customer satisfaction.

• Mentor students on how to use the BrightCHAMPS platform effectively and encourage

consistent learning outcomes.

• Collaborate closely with cross-functional teams (Sales, Tech, and Academy) to resolve

customer issues within defined SLAs/TAT.

• Own and execute customer-facing requests raised by internal teams with accuracy and

urgency.

What Were Looking For


• 1 to 2 years of experience in customer support,

operations, or experience management roles.

• Excellent verbal and written communication skills in English.

• High levels of empathy and patience when handling customer interactions.

• Strong multitasking ability across channels — chat, email, and calls.

• A passion for education and genuine interest in helping students succeed.

• Comfortable working in a fast-paced, dynamic environment with rotational shifts.


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