Customer Support
1 day ago
Role & responsibilities
• Support parents and students throughout their BrightCHAMPS journey, ensuring a
smooth and engaging experience from onboarding to course completion and upsell.
• Address queries, concerns, and refund requests with empathy, professionalism, and
clarity across chat, calls, and emails.
• Handle escalations and drive effective de-escalation strategies to maintain high
customer satisfaction.
• Mentor students on how to use the BrightCHAMPS platform effectively and encourage
consistent learning outcomes.
• Collaborate closely with cross-functional teams (Sales, Tech, and Academy) to resolve
customer issues within defined SLAs/TAT.
• Own and execute customer-facing requests raised by internal teams with accuracy and
urgency.
What Were Looking For
• 1 to 2 years of experience in customer support,
operations, or experience management roles.
• Excellent verbal and written communication skills in English.
• High levels of empathy and patience when handling customer interactions.
• Strong multitasking ability across channels — chat, email, and calls.
• A passion for education and genuine interest in helping students succeed.
• Comfortable working in a fast-paced, dynamic environment with rotational shifts.
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