Customer Support

11 hours ago


Bengaluru, Karnataka, India iTriangle Full time ₹ 2,00,000 - ₹ 6,00,000 per year

iTriangle

iTriangle Infotech, a leading player in the Telematics industry, is expanding its operations across India and extending its presence to the Middle East and Africa. With a robust technology stack in both hardware and software solutions, we are committed to delivering exceptional value in the IoT and Telematics space. iTriangle has launched a nex-gen Dashcam that provides innovative safety solutions.

1-4 Years of Experience

Managing the Common Layer Certificate Generations.

o Ensuring SLA/TAT (The Bugs/lssues/Tickets raised are resolved).

o On time Technical Support for all the customers.

o lndependently understand and analyze the problem faced by the customers and

share the detailed explanation with the clients on the problem and solution

provided.

o Be a subject matter expert and remain up to date with the latest developments of

the product.

o Customer support as they approach for service.

o Communicating the escalations to reporting manager and ensuring issues

resolved.

o Handling customers' outbound and inbound calls.

e When dealing with ambiguity, work with the external (Customers & Vendors) and

lnternal Stakeholders (Technical, Operations and Account Management teams)

and ensure SLAs are always met.

o Responsible for voice and non-voice communication with customers.

o Preparing device tracking data and sharing with customers.

o Coordination with filed engineers for scheduling the customer place.

o Guiding customers to solve the basic troubleshooting.

o Preparing and submission of monthly customer invoice.


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