Customer Support Executive

5 days ago

Bopal Ahmedabad Gujarat, India Shark CyberTech Full time ₹ 1,20,000 - ₹ 1,87,500 per year

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. The role involves handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, or in-person.

  • Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.

  • Maintain a strong knowledge of company products/services to assist customers effectively.

  • Keep records of customer interactions, transactions, feedback, and complaints.

  • Coordinate with internal teams (sales, technical, operations, etc.) to ensure timely resolution.

  • Follow communication procedures, guidelines, and policies.

  • Escalate complex issues to the appropriate department when required.

  • Work towards achieving customer satisfaction and service quality goals.

Key Skills & Competencies:

  • Excellent communication (verbal & written) and interpersonal skills.

  • Problem-solving attitude with patience and empathy.

  • Ability to handle pressure and manage multiple queries simultaneously.

  • Strong listening and customer-handling skills.

  • Basic computer knowledge (MS Office, CRM tools preferred).

Qualifications & Experience:

  • Graduate in any discipline (preferred: Business Administration / Commerce / IT).

  • 0–2 years of experience in customer support or similar role. Freshers with good communication skills may also apply.

  • Prior experience in related industry will be an added advantage.

Job Types: Full-time, Fresher

Pay: ₹10, ₹15,759.04 per month

Work Location: In person

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