
Executive / Sr. Executive – CRM & Loyalty Marketing
2 days ago
We're Hiring – Executive / Sr. Executive – CRM & Loyalty Marketing
Company: Citykart Stores Pvt. Ltd.
Location: Gurugram
Experience: 2–3 Years
Salary: ₹3.5 – ₹4.5 LPA (Negotiable)
About the Role:
Join our dynamic Marketing & Business Automation team at Citykart, one of India's fastest-growing value retail chains We're looking for a data-driven and creative professional to manage our CRM & Loyalty Programs, enhancing customer engagement across all Citykart stores nationwide.
Key Responsibilities:
- Plan and execute targeted CRM campaigns via SMS, WhatsApp, and RCS across stores.
- Prepare insightful CRM and loyalty reports – member base, redemption %, ROI, and engagement metrics.
- Analyse customer retention, churn, and repeat purchase behavior.
- Manage escalations related to loyalty points, coupons, and rewards.
- Deliver actionable insights to enhance customer experience and program performance.
- Collaborate with cross-functional teams to drive loyalty initiatives and engagement.
What We're Looking For:
- 2–3 years of experience in CRM or loyalty marketing.
- Hands-on experience with CRM platforms (Eazyrewardz preferred).
- Strong analytical, Excel, and reporting skills.
- Excellent communication and problem-solving abilities.
- A passion for data-driven customer engagement and brand loyalty.
Be part of a growing retail success story. Let's build lasting customer relationships together
Send your CV to:
Job Types: Full-time, Permanent
Pay: ₹35, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
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