Executive / Sr. Executive – CRM & Loyalty Marketing

2 days ago


Gurgaon, Haryana, India CityKart Retail Pvt Ltd Full time ₹ 3,50,000 - ₹ 4,50,000 per year

We're Hiring – Executive / Sr. Executive – CRM & Loyalty Marketing

Company: Citykart Stores Pvt. Ltd.

Location: Gurugram

Experience: 2–3 Years

Salary: ₹3.5 – ₹4.5 LPA (Negotiable)

About the Role:

Join our dynamic Marketing & Business Automation team at Citykart, one of India's fastest-growing value retail chains We're looking for a data-driven and creative professional to manage our CRM & Loyalty Programs, enhancing customer engagement across all Citykart stores nationwide.

Key Responsibilities:

  • Plan and execute targeted CRM campaigns via SMS, WhatsApp, and RCS across stores.
  • Prepare insightful CRM and loyalty reports – member base, redemption %, ROI, and engagement metrics.
  • Analyse customer retention, churn, and repeat purchase behavior.
  • Manage escalations related to loyalty points, coupons, and rewards.
  • Deliver actionable insights to enhance customer experience and program performance.
  • Collaborate with cross-functional teams to drive loyalty initiatives and engagement.

What We're Looking For:

  • 2–3 years of experience in CRM or loyalty marketing.
  • Hands-on experience with CRM platforms (Eazyrewardz preferred).
  • Strong analytical, Excel, and reporting skills.
  • Excellent communication and problem-solving abilities.
  • A passion for data-driven customer engagement and brand loyalty.

Be part of a growing retail success story. Let's build lasting customer relationships together

Send your CV to:

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Provident Fund

Work Location: In person



  • Gurgaon, Haryana, India ITC Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsible for: Hotels Back Office Application Maintenance and Support primarily Loyalty and CRM.Activities Application maintenance of Hotels back office systems primarily Loyalty and CRM in close coordination with the partners. Provide effective end user support. Ensure compliance to IT governance processes for these applications as applicable. Good...

  • CRM Executive

    2 weeks ago


    Gurgaon, Haryana, India FS Life (FableStreet | Pink Fort | March) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Position:CRM ExecutiveExperience:1-3 yearsLocation:Udyog Vihar, GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant, and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 withFableStreet, a premium western wear brand that provides the best fits for Indian women. Over...


  • Gurgaon, Haryana, India Smartedge IT Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role : Loyalty and CRM Application SupportRole Type: PermanentLocation: GurgaonExpr: 5+ yrs. Mandate skills:-Loyalty application support along with CRM or Oracle CX.API IntegrationSQLImplementation User Access Data integrationHotel domain


  • Gurgaon, Haryana, India Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Required skills/qualifications: 1) Knowledge and experience in B-to-B Audio marketing 2) Data analysis skills 3) Communication and presentation skills 4) Planning and execution skills Scope of responsibility: Responsible for the success of the marketing strategy Personality sought: 1) Willingness to deliver results 2) Problem-solving skills 3) Teamwork...


  • Gurgaon, Haryana, India Ally-eXecutive HR Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:Lead / Sr. Manager - Client SolutionLocation:GurgaonAbout the clientThe Client is the world's #2 corporate workplace design and build firm, operating across 17 cities in APAC with global strategic partnerships enabling workplace solutions in over 80 locations worldwide. We have been at the forefront of workplace innovation over the years,...

  • CRM Head

    4 days ago


    Gurgaon, Haryana, India Bacca Bucci Fashions Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Build strategies that deliver consistent, positive customer experiencesMonitor customer sentiment (NPS, CSAT, feedback) & implement improvementsAct as the custodian of customer happiness—making customers feel heard & appreciatedDevelop & execute CRM strategies to maximize repeat purchases & loyaltyCreate personalized, human-driven customer journeysDesign...

  • CRM Executive

    1 week ago


    Gurgaon, Haryana, India Hear IN Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    is a fast-growing, profitable health tech company that is disrupting the way hearing aids are sold. Since starting our journey in 2012, we have helped over 400,000 customers get on the path to better hearing. Our team has grown to over 1,000 people, with 8 international locations in Miami, Denver, Berlin, Toronto, Seoul, Bern, and Gurgaon. Join us now as we...

  • Crm Executive

    6 days ago


    Gurgaon, Haryana, India Hear Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hands-on is a fast-growing, profitable health tech company that is disrupting the way hearing aids are sold. Since starting our journey in 2012, we have helped over 400,000 customers get on the path to better hearing. Our team has grown to over 1,000 people, with 8 international locations in Miami, Denver, Berlin, Toronto, Seoul, Bern, and Gurgaon. Join us...

  • Purchase Executive

    2 days ago


    Gurgaon, Haryana, India INEJ EXECUTIVE LOUNGE Full time ₹ 2,00,000 - ₹ 2,20,000 per year

    Job Opening: Purchase Executive – Head Office (Gurugram)Company: Ten 11 Hospitality Pvt. Ltd.Location: Head Office – Gurugram, HaryanaPosition: Purchase ExecutiveExperience: 2–4 yearsIndustry Preference: Hospitality | Hotels | Lounges | Restaurants | F&BRole Overview:We are seeking a detail-oriented and efficient Purchase Executive to join our Head...

  • Sr. Designer

    2 weeks ago


    Gurgaon, Haryana, India Ally-eXecutive HR Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role:Senior Designer- WorkplaceAbout the jobWe are seeking a new Senior Designer- Workplace. You will be part of our design studio designing Corporate / Workplace Interior projects. Working closely with the design leaders and team, you will be responsible for developing design concepts for corporate interior fit out projects.In BriefSpecific...