Deputy Area Manager

Job Description

Job Purpose

This position is open with Bajaj Finance Ltd.

• To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.

Duties and Responsibilities Principal Accountabilities

(Accountabilities associated with the job)

• Analytics for monitoring suspect transactions.
• Reporting the findings within timelines to the senior management.
• Investigation & Root Cause Analysis of fraud/dispute cases.
• Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks.
• Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end.
• Fraud loss metrics to be as per targets decided by management.
• Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports.
• Review and tracking of location visits by location RCU Managers.
• Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
• To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate.
• Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
• Ensure error free dashboards are circulated within defined period.
• Propose changes & suggestions in credit policy-location wise (whenever required).
• Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss.

Major Challenges

(Challenges faced on an ongoing basis in carrying out the job)

• Understand complete various processes and prepare data reports / Dashboard.
• Daily/weekly/monthly fraud monitoring reports to be prepared to minimize fraud.
• Coordination within RCU Field team (Rural Urban) to ensure the field investigation is done in defined time.

Decisions

(Key decisions taken by job holder at his/her end)

• Propose new strategy for field and HO team to prevent malpractice.
• Propose changes in system and daily reporting in favor of RCU unit.
• Introduce new technology or new ways to control fraud.

Interactions

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day-to-day work:

• Risk Team: To understand and align on policy changes and ascertain impact.
• Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
• Business: To align on the RCU controls that directly impact the business processes, including Cost, TAT or Customer Experience.

External Clients

Roles you need to interact with outside the organization to enable success in your day-to-day work:

• Vendors & Channel Partners: Need to connect especially with Business channel partners on fraud awareness, providing training, and for investigation point of view.

Required Qualifications and Experience Skills and Knowledge

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

• Qualifications

  • Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)

• Work Experience

  • Should at least have 1-2 years of experience in similar industry.
  • Must have good knowledge of Excel / tools like Power BI / SQL.
  • Good knowledge of Finance business.

Locations - Basic Section

• Job Level: GB03
• Job Title: Deputy Area Manager - Risk Containment Unit, Investigation, All Products
• Job Location:
  • Country: India
  • State: MADHYA PRADESH
  • Region: North
  • City: Bhopal
  • Location Name: Bhopal
  • Tier: Tier 2

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