Manager, Client Delivery

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At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Numerator provides brands and retailers with a unique, 360-degree understanding of consumer behavior across the globe. We are shopper-centric, continuously monitoring the purchase and usage behavior through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Numerator is looking for a talented and passionate Client Delivery Support area to join our team in our India Vadodara office.

The position reports to Vadodara Regional Operations Centre (ROC) Director and you will lead the Client Delivery Support area and help Numerator achieve the business goals of the function area.

The person is responsible to coordinate and liaise with stakeholders in Onshore on running the business as usual and driving implementation of operational strategies and ensuring correct and timely deliverables.

The Person will be focused on people management and continuously improve Operational processes to make them more efficient, reliable and cost effective.

As a member of the Managers team is responsible to work in a team spirit

Responsibilities:

• Lead effective delivery management by ensuring high-quality work within agreed timelines.
• Lead collaboration with onshore leaders and stakeholders across different geographical locations to efficiently manage the Client Delivery Support function.
• Drive the smooth transition of processes to the India Centre of Excellence (COE) based on the strategic roadmap and timely deployment.
• Develop and deliver advanced reports and dashboards to meet the evolving needs of stakeholders.
• Champion continuous improvement initiatives to enhance team productivity.
• Lead and manage the span of control with data-driven performance management.
• Align team members' performance Key Performance Indicators to promote and deploy a data-oriented approach.
• Implement mechanisms to motivate team members based on their performance.
• Ensure appropriate succession planning for managers and expertise roles within the function area.
• Effectively lead and resolve conflicts within the team.
• Build strong client and client service relationships, deliver exceptional service, and drive client satisfaction.
• Be able to offer delivery alternatives that satisfy the customer's need and are productively more efficient

What You'll Bring to Numerator
*Must be Fluent in French and English (Written and verbal)
Basic Qualifications:*

• BE/B.Tech from a reputed university.
• 2+ years of management experience in mid-size teams across multiple geographies and hierarchies.
• Professional proficiency in English.
• Excellent written and verbal communication skills to effectively communicate with diverse audiences.
• Ability to build and maintain strong relationships with key onshore stakeholders.
• Strong project management and negotiation skills.
• Exceptional presentation skills.
• Ability to lead and manage organizational change.
• Advanced proficiency in SQL and PowerBI.
• Strong analytical and problem-solving skills.
• Ability to make sound decisions under pressure.

Preferred Qualifications:

• Domain expertise in market research, particularly in data quality validation within the FMCG (Fast- Moving Consumer Goods) domain.
• Solution-oriented individual with out-of-the-box thinking.
• Experience in directly managing operations for a span of 10+ associates.
• Highly creative individual with a balance of implementation and business knowledge, as well as excellent ability to communicate concepts and design rationale.

With the following qualities…

• Leadership style that promotes professional growth.
• Enjoys working with onshore stakeholders.
• Actively seeks new and more efficient ways to improve processes, raise standards, reduce errors, and overcome omissions.
• Proactive, optimistic, and willing to get involved to achieve the Vadodara NI Regional Operations Centre (ROC) goals and objectives.