Client Services Manager – IT Staffing

3 days ago

Vadodara, Gujarat, India NavitsPartners Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Client Services Manager – IT Staffing

Location: Vadodara (Onsite)

Employment Type: Full-time

Position Overview

Navitas Partners, LLC is looking for Client Services Manager to serve as the primary point of contact for our IT clients. In this role, you will ensure client satisfaction through responsive communication, issue resolution, and seamless coordination with recruiters and delivery teams. The ideal candidate brings a strong understanding of IT staffing and thrives in a fast-paced, solutions-driven environment.

Responsibilities

  • Act as the main liaison between IT clients and internal delivery teams.
  • Build and maintain trusted relationships through regular check-ins and account reviews.
  • Understand client business goals, technical environments, and talent requirements.
  • Partner with recruiters and delivery managers to ensure timely, high-quality candidate submissions.
  • Proactively address client concerns and resolve service issues.
  • Track client satisfaction, placement outcomes, and account performance.
  • Identify opportunities to expand services and grow client accounts.
  • Maintain accurate records of client communications, contracts, and SLAs.

Qualifications

  • 3+ years of experience in client services, account management, or relationship management (preferably within IT staffing/consulting).
  • Strong knowledge of IT roles, technologies, and project lifecycles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple accounts and priorities in a fast-paced setting.
  • Hands-on experience with ATS/CRM platforms (e.g., Salesforce, Bullhorn) and productivity tools.
  • Bachelor's degree in Business, IT, or related field preferred.

Why Join Us?

  • Competitive salary plus performance-based incentives.
  • Opportunity to work with leading IT clients across industries.
  • Collaborative, growth-oriented work culture.
  • Career development pathways and leadership exposure.

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