CRM Software Support Executive
2 weeks ago
Key Responsibilities:
- Provide first-level support for CRM users across departments
- Troubleshoot and resolve CRM-related issues (login, data sync, reporting, errors)
- Liaise with software vendors or internal IT teams for issue escalation and resolution
- Assist in CRM setup, user onboarding, and configuration
- Monitor data integrity and assist with imports, exports, and data cleansing
- Document common issues, fixes, and user guides
- Train and guide users on CRM features and best practices
- Assist in CRM updates, upgrades, and feature testing
- Support marketing/sales teams with CRM campaigns, tagging, and segmentation
- Generate CRM reports as requested by management
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1–3 years of experience in a CRM support or IT support role
- Working knowledge of popular CRM platforms (e.g., Zoho, Salesforce, HubSpot, etc.)
- Strong problem-solving and communication skills
- Ability to explain technical issues to non-technical users
- Detail-oriented with a focus on data accuracy
- Familiarity with Excel, Google Sheets, and basic database concepts is a plus
Job Types: Full-time, Permanent
Work Location: In person
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