CRM Software Support Executive

1 week ago


Kozhikode, Kerala, India AROOHA HOLIDAYS Full time ₹ 80,000 - ₹ 1,20,000 per year

Key Responsibilities:

  • Provide first-level support for CRM users across departments
  • Troubleshoot and resolve CRM-related issues (login, data sync, reporting, errors)
  • Liaise with software vendors or internal IT teams for issue escalation and resolution
  • Assist in CRM setup, user onboarding, and configuration
  • Monitor data integrity and assist with imports, exports, and data cleansing
  • Document common issues, fixes, and user guides
  • Train and guide users on CRM features and best practices
  • Assist in CRM updates, upgrades, and feature testing
  • Support marketing/sales teams with CRM campaigns, tagging, and segmentation
  • Generate CRM reports as requested by management

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1–3 years of experience in a CRM support or IT support role
  • Working knowledge of popular CRM platforms (e.g., Zoho, Salesforce, HubSpot, etc.)
  • Strong problem-solving and communication skills
  • Ability to explain technical issues to non-technical users
  • Detail-oriented with a focus on data accuracy
  • Familiarity with Excel, Google Sheets, and basic database concepts is a plus

Job Types: Full-time, Permanent

Work Location: In person


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