Software Support Specialist

6 days ago

Kozhikode, Kerala, India Fujishka Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Fujishka Solutions, a leading provider of ERP (Enterprise Resource Planning) software solutions, is seeking a dynamic and customer-focused individual to join our team as a Software Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation and optimal utilization of our ERP software.

Responsibilities:

Customer Support:

  • Respond promptly and professionally to customer inquiries regarding software-related issues.

  • Assist clients in troubleshooting and resolving technical problems, ensuring a high level of customer satisfaction.

  • Provide clear and concise instructions to clients on software functionality and features.

Problem Resolution:

  • Analyze, diagnose, and resolve software issues in a timely manner.

  • Collaborate with the development team to escalate and resolve complex technical issues.

Documentation: __

  • Maintain detailed records of customer interactions, inquiries, comments, and actions taken.

  • Create and update knowledge base articles to assist clients in self-resolution.

Training:

  • Conduct training sessions for clients to enhance their understanding of the ERP software.

  • Develop and update training materials to reflect software updates and improvements.

Communication:

  • Effectively communicate technical information to both technical and non-technical users.

  • Collaborate with cross-functional teams to relay customer feedback and product improvement suggestions.

Quality Assurance:

  • Participate in quality assurance processes to ensure the reliability and stability of the ERP software.

  • Work closely with the development team to test and validate software updates.

Qualifications:

  • Freshers are welcome to apply.

  • Minimum of 1 year of experience in software support or a related field is a plus.

  • Strong accounting knowledge is mandatory (educational or practical experience).

  • Proven knowledge of ERP software systems is preferred.

  • Strong problem-solving skills with the ability to think analytically.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and collaboratively in a team environment.

  • Detail-oriented with a commitment to delivering high-quality customer service.

  • Technical proficiency in relevant software applications and tools.

Join Us:

Be a part of a growing team where your work makes a direct impact on client success. We value learning, collaboration, and continuous improvement. If you're enthusiastic about technology, customer service, and accounting, we'd love to hear from you

Job Type: Permanent

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

  • HR Software Implementation Specialist

    1 week ago

    Kozhikode, Kerala, India Cipherbizz Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: HR Software Implementation SpecialistLocation: Kozhikode, KeralaEmployment Type: Full-timeRole SummaryResponsible for end-to-end implementation of HRMS/HR software solutions, including requirement gathering, system setup, data migration, training, and post-go-live support.Key ResponsibilitiesPlan and manage HR software implementation...

  • Technical Support and Implementation Engineer

    2 days ago

    Kozhikode, Kerala, India Software Associates- WeMakeIoT Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesProvide timely technical support to clients via email, chat, phone, or ticketing systemTroubleshoot, diagnose, and resolve software/application and integration issuesLog and track issues, escalate when necessary, and follow through to resolutionCreate and maintain technical documentation, FAQs, and knowledge base articlesAnalyze recurring...

  • Telesales Specialist

    6 days ago

    Kozhikode, Kerala, India Fabzo International Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionFabzo International is dedicated to making education and training a valuable and engaging process. By offering innovative methods of study, Fabzo ensures students are actively involved in learning without feeling overwhelmed. From writing and reading to problem solving, Fabzo fosters an environment where knowledge acquisition is both...

  • Technical Support and Implementation Engineer

    2 weeks ago

    Kozhikode, Kerala, India Software Associates Information Technologies Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job SummaryWe are seeking a skilled and customer-focusedTechnicalSupport and Implementation Engineerto join our IT team. This role involves providing technical support to end-users and clients.Key ResponsibilitiesTechnical Support:Provide first and second-line support to internal users and external clients via phone, email, and ticketing systems.Troubleshoot...

  • Quality Control Specialist

    13 hours ago

    Kozhikode, Kerala, India Midland Contracting Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    **CompanyPWD-KRFB Road Work by Midland Contracting Ltd.**Role DescriptionThis is a full-time on-site role for a Quality Control Specialist at Midland Contracting Ltd., located in Kozhikode. The Quality Control Specialist will be responsible for conducting quality control tests, implementing and monitoring quality assurance processes, managing quality control...

  • SEO Specialist

    12 hours ago

    Kozhikode, Kerala, India Catalysta Full time ₹ 1,80,000 - ₹ 4,20,000 per year

    We are seeking a detail-oriented and analytical SEO Specialist to optimize our digital presence, improve search engine rankings, and drive organic traffic. The role requires strong knowledge of SEO tools, strategies, and best practices to enhance brand visibility and support lead generation.Roles & Responsibilities:Develop and implement effective SEO...

  • Search Engine Optimization Specialist

    4 days ago

    Kozhikode, Kerala, India Catalyst Education Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionCatalyst Education is a leading Commerce Education Platform in Kerala, dedicated to providing quality education and helping students achieve their goals. The center offers a variety of courses including CMA (IND), CMA (USA), Accounting, and SAP. With experienced and qualified faculty members, a variety of student support services,...

  • Sales Specialist

    6 days ago

    Kozhikode, Kerala, India EDUSAP | AI Powered Adaptive School ERP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Sales SpecialistDepartment:Sales (Business Development Function)Reporting to:Sales & Marketing ManagerLocation:CalicutRole Type:Full-TimeRole OverviewThe Sales Specialist serves as a trusted advisor to schools, training centers, and educational institutions, helping them adopt and integrate Edusap technology for improved operations, data-driven...

  • Digital Marketing Specialist

    2 days ago

    Kozhikode, Kerala, India xylemlearning Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job OverviewWe are seeking a Digital Marketing Specialist for our company. You will be leading our digital marketing team. You should use the latest digital media strategies and tools for marketing purposes.Online marketing management would be the core duty of this job. You will be required to publish blogs, video logs, websites, articles, etc. You will work...

  • Digital Marketing Specialist

    5 hours ago

    Kozhikode, Kerala, India Edbrowse Study Abroad Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are looking for a result-driven Digital Marketing Specialist to lead and coordinate all digital and creative marketing activities. This role focuses on building brand awareness, generating quality leads, and managing outsourced creative tasks to support our student recruitment efforts.Key Responsibilities:Develop and implement strategic digital marketing...