Software Support Specialist

6 days ago

Kozhikode, Kerala, India Fujishka Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Fujishka Solutions, a leading provider of ERP (Enterprise Resource Planning) software solutions, is seeking a dynamic and customer-focused individual to join our team as a Software Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation and optimal utilization of our ERP software.

Responsibilities:

Customer Support:

  • Respond promptly and professionally to customer inquiries regarding software-related issues.

  • Assist clients in troubleshooting and resolving technical problems, ensuring a high level of customer satisfaction.

  • Provide clear and concise instructions to clients on software functionality and features.

Problem Resolution:

  • Analyze, diagnose, and resolve software issues in a timely manner.

  • Collaborate with the development team to escalate and resolve complex technical issues.

Documentation: __

  • Maintain detailed records of customer interactions, inquiries, comments, and actions taken.

  • Create and update knowledge base articles to assist clients in self-resolution.

Training:

  • Conduct training sessions for clients to enhance their understanding of the ERP software.

  • Develop and update training materials to reflect software updates and improvements.

Communication:

  • Effectively communicate technical information to both technical and non-technical users.

  • Collaborate with cross-functional teams to relay customer feedback and product improvement suggestions.

Quality Assurance:

  • Participate in quality assurance processes to ensure the reliability and stability of the ERP software.

  • Work closely with the development team to test and validate software updates.

Qualifications:

  • Freshers are welcome to apply.

  • Minimum of 1 year of experience in software support or a related field is a plus.

  • Strong accounting knowledge is mandatory (educational or practical experience).

  • Proven knowledge of ERP software systems is preferred.

  • Strong problem-solving skills with the ability to think analytically.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and collaboratively in a team environment.

  • Detail-oriented with a commitment to delivering high-quality customer service.

  • Technical proficiency in relevant software applications and tools.

Join Us:

Be a part of a growing team where your work makes a direct impact on client success. We value learning, collaboration, and continuous improvement. If you're enthusiastic about technology, customer service, and accounting, we'd love to hear from you

Job Type: Permanent

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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