CRM Retention

2 days ago


Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Email Campaign Management:

  • Schedule, manage, and trigger email campaigns.
  • Segment customer databases and implement targeted remarketing strategies.
  • Analyze and report campaign performance and key metrics.
  • Ensure all emails are optimized and comply with industry best practices.

SMS Campaign Management:

  • Schedule, trigger, and track SMS campaigns.
  • Measure campaign success and generate performance reports.

Push Notification Campaigns:

  • Manage push campaign schedules and triggering across platforms.
  • Analyze engagement data and optimize for better results.

WhatsApp Campaigns:

  • Deploy and monitor WhatsApp-based communication strategies.
  • Deliver timely campaign reporting and insights.

Customer Journey & Automation:

  • Design and optimize automated customer journeys based on user behavior, lifecycle stages, and purchase history.
  • Ensure consistent, cross-channel messaging and enhance overall customer retention.

Market Research & Reporting:

  • Support in marketing budgeting, campaign analysis, and audience segmentation.
  • Track competitor activities and benchmark campaign strategies.

Cross-functional Communication:

  • Collaborate with internal teams including design, content, and tech to ensure timely campaign execution.
  • Coordinate with business units to integrate CRM activities with ongoing brand and sales initiatives.

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