Retention Manager

6 days ago


Mumbai, Maharashtra, India Zomatech Software Development Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Retention Manager

About Us

We are a Payment Service Provider (PSP) helping online businesses accept and process payments worldwide. Our focus is on e-commerce, marketplaces, and digital services driving growth and retention of active merchants.

Key Responsibilities

  • Develop and execute merchant retention and reactivation strategies.
  • Analyze churn drivers and improve LTV and transaction frequency.
  • Manage key accounts: communication, upselling, issue resolution.
  • Collaborate closely with Sales, Support, and Product teams.
  • Track and report retention metrics through CRM systems.

Requirements

  • 2+ years of experience in PSP / Fintech / Payment Solutions.
  • Understanding of acquiring, merchant operations, processing, APIs.
  • Strong client management and analytical skills.
  • Proactive, data-driven, and results-oriented mindset.

Nice to Have

  • Experience working with international merchants.
  • Familiarity with Salesforce, HubSpot, or similar CRM tools.

We Offer

  • Opportunity to shape retention strategy in a fast-growing PSP.
  • Work with a high-performing fintech team.
  • Competitive salary and performance-based bonuses.

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