Retention Manager
6 days ago
Retention Manager
About Us
We are a Payment Service Provider (PSP) helping online businesses accept and process payments worldwide. Our focus is on e-commerce, marketplaces, and digital services driving growth and retention of active merchants.
Key Responsibilities
- Develop and execute merchant retention and reactivation strategies.
- Analyze churn drivers and improve LTV and transaction frequency.
- Manage key accounts: communication, upselling, issue resolution.
- Collaborate closely with Sales, Support, and Product teams.
- Track and report retention metrics through CRM systems.
Requirements
- 2+ years of experience in PSP / Fintech / Payment Solutions.
- Understanding of acquiring, merchant operations, processing, APIs.
- Strong client management and analytical skills.
- Proactive, data-driven, and results-oriented mindset.
Nice to Have
- Experience working with international merchants.
- Familiarity with Salesforce, HubSpot, or similar CRM tools.
We Offer
- Opportunity to shape retention strategy in a fast-growing PSP.
- Work with a high-performing fintech team.
- Competitive salary and performance-based bonuses.
-
Retention Manager
1 week ago
Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Retention Manager – Growth Marketing • Proficiency in using analytics tools such as Clever Tap, Web Engage, Mo Engage (or similar CRM's)Tableau, Google Analytics, Excel Overview: As a Retention Marketing Manager, you will be responsible for developing and executing strategies to maximize customer retention and loyalty. Your primary focus...
-
Retention Marketing Manager
2 weeks ago
Mumbai, Maharashtra, India mirraw Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout With over 5 lac listed products, 5 million and counting customers worldwide, our mission is to bring the world's best ethnic designs to your doorstep. Based out of Lower Parel- Mumbai, Mirraw brings handpicked designs in ethnic jewelry, apparel, accessories & more. Founded by Shailesh Jain & Anup Nair in 2011, our products make our customers look...
-
Retention Marketing Manager
2 weeks ago
Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title: Retention Manager – Growth Marketing As a Retention Marketing Manager, you will be responsible for developing and executing strategies to maximize customer retention and loyalty. Your primary focus will be on understanding customer behavior, implementing targeted campaigns, and leveraging data- driven insights to increase repeat user revenue &...
-
Retention Specialist
3 hours ago
Mumbai, Maharashtra, India Qrata Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...
-
Retention Marketing
2 weeks ago
Mumbai, Maharashtra, India Nykaa Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Overview:We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding...
-
Chief Manager- Retention
1 week ago
Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDesignation- Chief Manager Retention (Health Insurance)Only candidate with health insurance and team handling experience can be consideredRole Objective :Drive health retention practice with sales teams across locations (From BH till USM level) towards business target achievement in line with ILs short term and long term objectivesEngage with cross...
-
CRM / Retention Manager
2 weeks ago
Mumbai, Maharashtra, India Hirepal Full time ₹ 4,00,000 - ₹ 12,00,000 per yearResponsibilities:* Manage CRM system, drive retention strategies.* Lead campaigns, segment customers, map journeys.* Analyze results, report insights.* Collaborate with marketing team on automation tools.
-
Retention Strategist
2 weeks ago
Mumbai, Maharashtra, India Mesmerize Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout the RoleAs we grow, we're looking for a passionate Retention Marketer to help us build a strong, loyal community of repeat customers and keep our valued consumers engaged, appreciated, and connected.Role OverviewAs our Retention Marketer, you'll be the voice and strategist behind our customer loyalty and re-engagement efforts. You'll create and execute...
-
retention Manager- Growth Marketing
2 weeks ago
Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOverview: As a Retention Marketing Manager, you will be responsible for developing and executing strategies to maximize customer retention and loyalty. Your primary focus will be on understanding customer behaviour, implementing targeted campaigns, and leveraging data driven insights to increase repeat user revenue & customer lifetime value. This role...
-
Retention Marketing Manager
6 days ago
Navi Mumbai, Maharashtra, India Nap Chief Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRetention & CRM Manager @ Nap ChiefLocation:Turbhe, Navi Mumbai (On-site)Experience:4–7 yearsAtNap Chief, we don't just sell kidswear — we design comfort, joy, and childhood stories that last.Every message we send, every reminder we trigger, and every "Hey, we missed you" we share is a small piece of that story.As ourRetention & CRM Manager, you'll be...