Director, SSB Account Management

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

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We are looking for a pragmatic, growth-minded Account Management Director with a proven track record of success to lead our Bangalore based SMB team. As a Director of Account Management, you will coach and develop Managers and Account Managers across our US SMB segment. You will staff and lead the teams to meet company objectives for growth, margin, customer expansion, and customer retention. You will be responsible for defining, managing & executing key lifecycle events within our SMB segment.

• Build strong account management teams to deliver an exceptional customer experience and consistently exceed quota
• Drive a net dollar retention number on a monthly basis across the team focused on renewals and cross-sell attainment
• Provide leadership and direction to a newly established team – including hiring, training, and pace setting
• Develop specific and targeted goals to expand and accelerate new revenue opportunities
• Create, monitor and manage key performance metrics to grow and scale this segment
• Implement best practices to support consistent and consultative sales and client success processes
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

• A minimum 5+ years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment, with at least 2+ years of 2nd line management
• Experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades and retention number
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who's enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

• This job requires you to work EST hours.
• This is a hybrid role and will require you to work out our Bangalore office three days a week.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role