Elevatoz Loyalty- Customer Success-Group Account Manager/Director

7 days ago

Bengaluru, Karnataka, India Nexthire Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Customer Success- Group Account Manager\Director

Location: Bengaluru

Department: Client Servicing / Customer Experience

Type: Strategic Leadership Role

Experience: 12–15 years of experience in customer success, account management, or client servicing roles (preferably in loyalty, marketing services, SaaS, or Enterprise product implementation)

Job Summary:

At Elevatoz Loyalty Pvt Ltd, we specialize in building customer, channel, and employee engagement programs for some of India's leading brands. With deep expertise in loyalty management, campaign execution, and digital enablement, we help our clients drive meaningful business outcomes through innovative engagement strategies. We are seeking a seasoned and visionary Director – Customer Success to lead our entire Client Servicing function. This is a strategic leadership role responsible for strengthenin client relationships, enhancing service delivery, managing the P&L for the CS function, and driving retention and growth across all programs. The ideal candidate should bring strong business acumen, delivery leadership, and team management skills, with a passion for building long-term partnerships.

Key Responsibilities


• Lead and manage the entire Customer Success function across all verticals and accounts.


• Define and execute the vision, strategy, and roadmap for the Client Servicing team.


• Own the P&L for CS – drive profitability, efficiency, and account growth.


• Build, mentor, and scale a high-performing CS team.


• Ensure client satisfaction, retention, and program success.


• Act as the senior escalation point for key accounts.


• Collaborate with cross-functional teams (Product, Tech, Ops, PMO, Marketing, BD) for smooth execution.


• Track and report KPIs like CSAT, NPS, TAT, and revenue retention.


• Drive renewals, upsells, and cross-sell opportunities with the Sales team.


• Standardize delivery through SOPs and operational frameworks.


• Channel customer insights to influence product and process improvements.


• Represent the CS function in leadership discussions and strategic forums.

Qualifications & Experience


• 12–18 years of experience in CS, client servicing, or account management.


• Proven leadership experience in managing and scaling CS teams.


• Strong grasp of P&L management, budgeting, and forecasting.


• Preferred background in loyalty marketing, engagement, or SaaS.


• Excellent at client handling, stakeholder management, and CXO communication.


• Strategic thinker with strong execution and problem-solving skills.


• Effective communicator with negotiation and presentation expertise.


• Comfortable in a high-growth, client-first, fast-paced environment.

What We Offer


• Leadership role with high visibility and strategic ownership.


• End-to-end ownership of CS strategy and financial performance.


• Opportunity to shape the client experience strategy in a rapidly growing organization.


• Work with top-tier clients and nationally recognized loyalty programs.


• Collaborative, open, and innovation-driven work culture.


• Competitive compensation with performance-linked incentives.

Work Location: Bangalore (on-site)

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