Digital Account Director

4 days ago

Bengaluru, Karnataka, India Zensciences Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The Digital Account Director is responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit. The role is critical as it aims to build solutioning, servicing and delivery for clients and help build a culture

of responsibility and performance.

Responsibility:

Problem solving mindset:

  • Critical and quick thinking, effective + prompt communication, and the ability tofind solutions that align with both the client's and agency's goals
  • Address challenges and issues that arise during the course of work. Be smart and fast or fail-fast with problem-solving, conflict resolution, and decision-making to ensure smooth delivery

Relationship management:

  • Build and maintain strong relationships with clients.
  • Understand their business deeply, objectives, and challenges. Be the main point of escalation between the agency and the client
  • Stay abreast of industry trends, market conditions, and opportunities.
  • Provide clients with strategic insights, suggestions, competitve data and innovative solutions to help them achieve an advantage
  • Work to retain existing clients by delivering exceptional service, demonstrating the value of the agency's work, and building long-term relationships

Delivery and Operation excellence:

  • To ensure quality output and suggest the right solutions to customers
  • Ensure 100% utilization of resources - therefore driving efficiency
  • 100% adherence to the quality standards
  • Lower rework and wasted effort
  • Plan workloads and work schedules
  • Commitment to delivery timelines

Business Performance :

The Digital Account Director is responsible for ensuring that the BU delivers on revenue and margin commitments. This includes

  • Tracking team performance
  • Analyzing performance of BU, understanding core issues and suggesting programs to alleviate issues/roadblocks
  • Driving value with quality of work and fulfilment of revenue and margin goals
  • Highlighting roadblocks /issues with executive's in a regular and structured manner
  • Actively participate in new business development by identifying upsell opportunities within existing accounts and contributing to pitches and proposal for new clients.

Team management:

  • Be empathetic. Lead and manage the entire team within the business unit. Provide guidance, mentorship, and support to ensure the team is working effectively and efficiently
  • Ensure good cross-functional collaboration
  • Reward and recognize efforts of team members and plan for 'making work fun' and not another 'job'

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