Customer Service Executive/ Voice Process Executive

2 days ago

Gurgaon, Haryana, India Globiva Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Interested Candidates may connect to Ms. Prerana

Job Overview:

We are hiring Customer Support Associates to handle domestic voice process.The ideal candidates will engage proactively with customers, provide resolution to their queries, assist with transactions, and drive customer satisfaction and conversions through strong communication and service delivery.

Key Responsibilities:

  • Handle inbound and outbound voice calls for customer support and sales.
  • Provide high-quality resolutions for queries related to services, transactions, or product inquiries.
  • Actively engage with customers to promote services.
  • Deliver excellent service while maintaining a customer-first approach.
  • Maintain accurate customer interaction records in internal systems.
  • Communicate clearly and professionally in English and Hindi.

Eligibility Criteria:

  • Education: Graduate (any stream) Mandatory or 12th pass also can apply
  • Experience: Freshers are welcome. Candidates with experience in customer support, telesales, or BPO will be preferred

Skills Required:

  • - Strong verbal and written communication skills in English and Hindi
  • - Basic computer knowledge and ability to multitask
  • - Customer-focused attitude with problem-solving skills
  • - No major grammatical or pronunciation issues

Work Schedule:

6 Days Working with 1 Rotational Off

Shift Timing: 9 AM to 9 PM (Rotational)

Female candidates: Day shifts only

Salary & Benefits:

  • CTC: Up to 20000 per month (Based on experience and role)
  • Career growth and internal promotion opportunities
  • Work with a globally recognized BPO.
  • Dynamic and inclusive work culture with training support

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