Customer Support Executive Voice

1 week ago

Gurgaon, Haryana, India Ujobs Consulting Full time ₹ 2,40,000 - ₹ 4,80,000 per year

We're hiring Customer Support Executives to handle customer queries in a premium domestic voice process. Strong communication skills in English is a must.

Requirements:

  • Qualification: Graduation mandatory
  • Experience: Freshers & experienced candidates welcome
  • Skills: Excellent verbal & written communication in English

Job Details:

  • Shifts: 24/7 Rotational (6 days working, 1 weekly off)
  • Shift Window: Day Shift
  • Interview Process: HR Round → Ops Round → Versant → Client Round
  • Cab Facility: Not available

Roles & Responsibilities:

  • Handle inbound and outbound customer calls professionally and resolve queries effectively.
  • Provide accurate information about products, services, and policies.
  • Record and update customer interactions in the system.
  • Escalate unresolved issues to the appropriate department when necessary.
  • Ensure a positive customer experience by maintaining empathy, patience, and professionalism.
  • Achieve daily/weekly call handling targets and quality benchmarks.
  • Adhere to process guidelines and company policies at all times.

Whatsapp CV

Job Types: Full-time, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

Speak with the employer

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