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Customer Support Executive Voice
2 weeks ago
We're hiring Customer Support Executives to handle customer queries in a domestic voice process. Strong communication skills in English and Hindi are a must.
Requirements:
- Qualification: Graduation mandatory
- Experience: Freshers & experienced candidates welcome
- Skills: Excellent verbal & written communication in English & Hindi
Job Details:
- Shifts: 24/7 Rotational (6 days working, 1 weekly off)
- Female Shift Window: 7 AM – 8 PM
- Interview Process: HR Round → Ops Round → Versant → Client Round
- Cab Facility: Not available
Roles & Responsibilities:
- Handle inbound and outbound customer calls professionally and resolve queries effectively.
- Provide accurate information about products, services, and policies.
- Record and update customer interactions in the system.
- Escalate unresolved issues to the appropriate department when necessary.
- Ensure a positive customer experience by maintaining empathy, patience, and professionalism.
- Achieve daily/weekly call handling targets and quality benchmarks.
- Adhere to process guidelines and company policies at all times.
Job Type: Full-time
Pay: ₹20, ₹26,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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