Customer Service Executive

2 weeks ago


Gurgaon, Haryana, India The HIRD Full time
Job Description

We are hiring for leading MNC for Gurugram :

Requirement For Senior Customer Representative :

Experience: 0-5 years

Shift: US Shift (Night Shifts )

Joining: Immediate or within 15 days

Location: Sector 48, Gurugram

Role: Pure voice process

Salary: Up to 3.75 LPA

Education: Graduation (must be passed)

Schedule: 5 working days, 2 weekly offs

Transport: Two ways provided

Roles and Responsibilities:

- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.

Relevant Experience

- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.

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