Executive - Customer Service

The Opportunity The incumbent will be responsible to provide Customer Support to achieve end-to-end order fulfilment excellence and high degree of external internal customer centricity including order processing query handling Quotation Support sales support and communication with internal external customers He She will also be responsible to achieve process excellence through streamlining of customer order inflow business processes order processing in SAP efficient engagement with customer and internal teams e g sales finance supply chain Warehouse What were looking for Education Graduation Degree or Diploma in any stream Experience 2-5 years relevant experience preferred in Customer Service Sales Support Knowledge or exposure to SAP and Order-to-Cash business processes preferred Understanding of products services of the Chemical industry optional How you will thrive and create an impact Deal directly with customers Distributors either by telephone or electronically Immediate communication with customers in instances where required delivery time or order quantity is not met Ensuring stock transfer from one plant to another through coordinating respective warehouse by issuing stock transfer invoice Ensure Returned Product processes and documentation are strictly followed Coordination with AR team for open order releasing updating to customer Order status in respect of AR status based on requirement and follow up with customers and commercial teams for pending payment collection Proper filling Record Maintenance of documents Export documentation Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to respond promptly to inquiries and complaints regarding delivery pricing and product range etc Cross Functional Coordination Interaction with EXIM SCM AR Warehouse for order processing and Material availability Accurate reporting and providing data in desire format Solving queries from Internal and external customers Additional Responsibilities Monitor progress of customer orders to ensure that deliveries take place on time and production and follow up of Daily Order Status report Booking and issuance of Sales Return Credit Note SRCN General Credit Note GCN Price Difference Credit Note PDCN and General Debit Note GDN as per SOP policy Accurate production of sales invoice for all dispatches credits debit notes for all valid claims to customers Accurate taking of customer orders by phone mail Prompt Accurate entry of all customer orders into the sales order system SAP Updating of dispatch details in SAP system and keeping accurate records of occurrence and reasons for late dispatches Liaise with sales staff where necessary to ensure that accurate and timely information is provided to customers Participate in the liquidation of slow-moving finished goods inventory Order management performance monitoring using dedicated KPIs and reporting Preparing and sending sales report purchase register pending order report stock status SRCN report 9 Participate in daily Weekly Customer Services meeting and prepare Weekly Order Fulfillment Report OTOF based on process business requirement Establish robust connect with business Customers Domestic functional counterparts and customer services community Interact directly with dealer and direct customer and help to resolve their query complaints Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position Avantor is proud to be an equal opportunity employer Why AvantorDare to go further in your career Join our global team of 14 000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science The work we do changes people s lives for the better It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle It enables medical devices that help a little boy hear his mom s voice for the first time Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world Apply today EEO Statement We are an Equal Employment Affirmative Action employer and VEVRAA Federal Contractor We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state province or local law If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information Requests for accommodation will be considered on a case-by-case basis Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation