Digital Transformation Team Member

6 hours ago

Mumbai, Maharashtra, India Yes Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title Digital Transformation Team Member

Functional Title Digital Transformation Team Member

Grade Assistant Vice President / Sr Manager/Manager Management Band Middle Management

Business Unit :- Spectrum Banking

Location :- Mumbai

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Responsibilities
• Partner with cross -functional team to identify new opportunities requiring the use of modern technology / AI tools/ Dialer logics
• Building synergies with internal lead generation Channels like Marketing Team, Central portfolio team and Contact center teams for seamless execution of business plan.
• Proactively Communicate with the internal teams on the emerging opportunities and areas of development
• Identify digital opportunities to use digital technology effectively and efficiently in support of the business goals.
• Coordinate with Verticals to understand the challenge faced in the current technology and work for solutions through automation / new technology

Core

Responsibilities
• Identify Automation initiatives for business functions and build value proposition for all projects. Review and understand the scope and define technical requirements of IT & Business application.
• Real time integration of Drop off leads for all product and across different channel like Iris, website, Rapido and website
• End to end tasks and projects ownership with project/stakeholder management skills, proficiency in preparing BRDs, Business cases
• Implementation of Omni channel in Acquisition process across vendor and bank location
• Keeping up to date with industry trends and developments
• Exercise close supervision during the development of the system to ensure adherence to design and technical specifications
• Understanding business requirements and initiating voice-blast and SMS campaigns through empaneled vendors to identify interested customer base
• Designing Bot flows, testing flow and initiating Bot campaigns basis business requirement
• Analysis of Bot, IVR and SMS campaigns and suggesting strategies to improve campaign connectivity and conversions.

Key Internal

Interactions Purpose of Interaction

Product,

Marketing, Digital

Banking & CDAC

Team
• All product team who are liaison with Spectrum Banking, Retail Assets, Retail Liabilities, Credit Cards, Business Banking, Third Party Distribution Team (Insurance & Investments) & Merchant Acquisition
• Business & Digital Tech Team (BDTS)
• Vendor Team
• Marketing Team (MCC)

  • Data Management Team (CDAG Team)
    • Digital Banking Team
    • Genie/Bank CRM Team

Experience
• Minimum 5-6 Years of work experience in Digital Transformation, AI and call center dialer technologies
• Banking knowledge / background will have added advantage

Nature of

Experience Knowledge of NLPs, Speech Analytics, BOT's, Dialer Technologies, API & Digital Transformation Tools

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