Junior Business Associate – Sales

About the Role :

We are looking for dynamic, motivated Business Development, Client Servicing & Operations talent to join our team. This is a great opportunity for a self-starter who excels in a fast-paced, results-oriented environment and is excited to be part of building a high growth company bringing innovative products to the market.

Role Expectations :

1. New Customer Acquisition :

KRA : Growth in # of Clients

● Proactively identify new customer leads through direct and indirect sales channels, online and offline.

● Develop an effective sales and marketing outreach plan that optimizes sales efforts for faster lead conversions.

● Conduct engaging Product Demos ( in-person or virtual ) & maintain healthy demo conversion ratios.

● Develop multiple distribution channels & develop strategic growth partners in markets of choice.

● Own the proposal process: identify customer's needs, develop win themes, and produce complete proposals

● Assess the competitive landscape, track key market trends and developments and ensure kristalball is one step ahead of the market.

2. Account Management :

KRA : Client Retention & Satisfaction

● Be accountable for successful kristalball deployment, training, onboarding and maintenance requirements.

● Provide excellent customer service including administrative support and smooth communications for existing customers. Ensure prompt resolution of any issues. Maintain proactive feedback loops.

● Track & communicate improvements in client metrics and prepare monthly, quarterly and annual insights for client consultations.

● Draw patterns from client usage/data to aid future product development and AI journey.

● Conduct UATs of the product before it goes to clients. Work with the technology team on QA & product enhancements.

● Drive usage of relevant product features for stakeholders within the client group.

3. Marketing & Communication:

KRA : Customer acquisition or retention, Unique & Creative Communication that builds greater relevance for kristalball within the hospitality and tech ecosystem

● Develop creative, effective marketing collaterals & channels. These can be for client acquisitions, retention or awareness building programs for the ecosystem. These may include presentations, data analytics, videos, website & social media updates & other.

● Keep product user manuals up to date and evolve better, creative ways for enhancing customer onboarding & training.

● Develop opportunities for marketing activities.

● Create customer delight in interactions - verbal, written.

● Effectively plan, execute & communicate on sales & customer retention deliverables. Develop structured processes for identifying, acquiring and retaining target customers & optimize resources.

4. Research & Innovation :

KRA : Innovative, Implementable Ideas on product or market success

● Contribute to new innovation via. research & recommendations on trends impacting our customers across business & technology.

● Connect the dots between evolving customer needs & our product journey. Have valuable input into product development.

● Be Innovative and contribute to a culture of Innovation at kristalball.

Skill Expectations :

● Problem Solver: Exceptional problem-solving abilities, Creative and analytical thinking to tackle any challenges & find effective solutions.

● Communicator: Excellent verbal and written skills to convey complex concepts to any audience. Have the ability to think on their feet.

● Team Collaborator: Ability to fit in with diverse teams, adapting to different dynamics and styles.Strong relationship skills, empathy, adaptability and a collaborative spirit.

● Adaptable & Resilient: Embracing change, learning new areas, technologies, and bouncing back from setbacks.

● Detail-Oriented: Highly organized with excellent attention to detail, Excellent work quality, spotting potential issues early and ensuring resolutions based on a sharp ability to draw & communicate relevant insights from numbers / data as well as a thorough evaluation of the pros and cons of potential solutions.

● Executor: 'Gets the job done' on time & on quality, delivers against commitments consistently and maintains open channels of communication.

● Continuous Learner: A perpetual student of business, technology & people, eager to grow and stay ahead of trends.

● Ownership & Reliability: You're not just part of the team; you're a pillar of dependability, trust and integrity. You can be trusted to make the right decisions. You have an entrepreneurial mindset and are willing to roll up our sleeves to achieve key objectives even if it is outside this JD.

● Must be willing to travel intra city, inter city. Flexible to work late nights or weekends at times based on client requirements.

Qualifications & Experience :

● Bachelors or Masters Degree in Business, Commerce, Hotel Management or Engineering.

● Prior experience in startups or hospitality sales or SAAS/ Product B2B sales is an advantage.

● MultiLingual - Knowledge of local languages. eg. Kannada in Bangalore, Hindi & multiple languages is an advantage.

● Owning your own vehicle is an advantage.

● Proficient in MS office / Canva / Google docs. Etc.

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