Coordinator Customer Care
2 weeks ago
Job Summary
Position:
Coordinator Customer Care - US Voice Process
Location:
Bangalore (Work from Office initially)
Openings:
6 (8 resumes required)
Experience:
8 - 12 years total (with min 1 year in International Voice)
Salary:
₹3.5 – ₹5.5 LPA + Variable (~₹20K/month avg)
Batch Start Date:
20 Oct 2025
Shift:
US Shifts
Mode:
Work from Office (initial 6–8 months)
Transport:
2-way cab provided
Must-Have Criteria
- Minimum 1 year of International Voice Process experience
- Excellent communication skills
(English fluency mandatory) - Graduate preferred
, but undergraduates must have
6+ months call center experience - No gaps
in education or employment - Immediate Joiner
(Start date: 20th Oct 2025) - Willing to work US shifts
and attend
in-office classroom training - Strong customer service skills
(not sales/collections)
Nice-to-Have
- Knowledge of KPIs and KRAs in call centers
- Experience handling customer queries related to
mortgage or loan servicing - Strong performance in previous roles (as variable pay is performance-based)
Key Job Responsibilities
- Handle
loan-related
customer inquiries (pre-foreclosure to delinquent accounts) - Maintain records in loan servicing system
- Offer long-term resolutions for delinquency
- Use autodialer systems to maximize contact ratios
- Meet daily contact targets
- Provide caring, accurate, and responsive service per company CARE standards
if interested please shsare resume
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