Zoho SDP ITSM Administrator

1 week ago

Gurgaon, Haryana, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role

The roles of a Zoho administrator revolve around managing and optimizing our Zoho ServiceDesk Plus platform, ensuring efficient IT service delivery through configuration, automation, and support of core ITSM processes.

Responsibilities

  • Administer and maintain Zoho ServiceDesk Plus (SDP) ITSM application.
  • Configure modules including Incident, Problem, Change, Asset, and Service Catalog.
  • Customize workflows, automation rules, SLAs, and notifications to align with ITIL best practices.
  • Integrate Zoho SDP with other Zoho applications and third-party tools.
  • Provide technical support and training to IT support teams and end-users.
  • Monitor system performance, troubleshoot issues, and ensure high availability.
  • Collaborate with stakeholders to gather requirements and implement process improvements.
  • Customize modules, fields, workflows, validation rules, templates and reports based on business requirements.
  • Automate business processes using scripting and Zoho automation tools.
  • Integrate Zoho apps with third- party tools and APIs (Eg- Gsuite)
  • Troubleshoot system issues, bugs and user access problems.
  • Create and maintain documentation for system configurations, processes and procedures.
  • Review and audit tickets daily/ weekly to ensure compliance with SLA, categorization, priority and resolution standards, publish reports
  • Maintain data integrity, security, and compliance across the ITSM platform.
  • Stay updated with Zoho SDP product updates and recommend enhancements.

Required Skills & Qualifications

  • 3+ years of experience as a Zoho Administrator and IT Service Desk.
  • Proven experience as a Zoho SDP Administrator or similar ITSM role.
  • Strong understanding of ITIL framework and service management principles.
  • Experience with Zoho Deluge scripting and custom functions.
  • Familiarity with APIs, integrations, and reporting tools.
  • Excellent analytical, problem-solving, and communication skills.

Preferred Qualifications

  • Experience with reporting and analytics tools like Zoho Analytics or Power BI
  • Experience with customer support operations.
  • Zoho SDP or ITSM certifications.
  • Bachelors degree in information technology, Computer Science, or related field (preferred).

Total Years of Experience

At least 3+ years of experience in the relevant field.

Kindly share CVs on

  • Zoho/SDP Administrator and Quality Expert

    5 days ago

    Gurgaon, Haryana, India Superseva Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesprocesses.Responsibilities • Administer and maintain Zoho ServiceDesk Plus (SDP) ITSM application.Configure modules including Incident, Problem, Change, Asset, and Service Catalog.Customize workflows, automation rules, SLAs, and notifications to align with ITIL best practices.Integrate Zoho SDP with other Zoho applications and...

  • ServiceNow Administrator

    2 weeks ago

    Gurgaon, Haryana, India AARYAVIN SERVICES Full time

    About the Role : We are seeking an experienced ServiceNow Administrator/Developer to join our team in Gurugram. This is a hybrid contract role for a professional with a strong background in the ServiceNow ecosystem. The ideal candidate will be a proactive problem-solver responsible for managing the platform's stability, executing deployments, and...

  • Senior Network Operation Voice Engineer

    2 weeks ago

    Gurgaon, Haryana, India Capgemini Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description 7+ years of hands-on VoIP engineering experience, with a strong focus on carrier SIP trunking and interoperability.Expert-level knowledge of SIP signaling (INVITE, BYE, REGISTER, re-INVITE, UPDATE, PRACK, REFER, etc.), SDP negotiation, RTP/RTCP, and SIP headers.Proven ability to troubleshoot complex SIP interoperability issues across...

  • Senior Network Operation Voice Engineer

    1 week ago

    Gurgaon, Haryana, India Capgemini Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About The Role   7+ years of hands-on VoIP engineering experience, with a strong focus on carrier SIP trunking and interoperability.Expert-level knowledge of SIP signaling (INVITE, BYE, REGISTER, re-INVITE, UPDATE, PRACK, REFER, etc.), SDP negotiation, RTP/RTCP, and SIP headers.Proven ability to troubleshoot complex SIP interoperability issues across...

  • Senior IT Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeSpecialist Full time

    Enhance IT Operations with Monitoring Dashboards and Workflow AutomationAbout the RoleDesign, build, and maintain real-time monitoring dashboards in Grafana to provide clear visibility into application health.Automate key processes using tools like Jira and other ITSM platforms for streamlined incident management.Key ResponsibilitiesDevelop Monitoring...

  • Business Process Analyst

    3 weeks ago

    Gurgaon, Haryana, India 39k Group Full time

    Job DescriptionCompany: 39k GroupLocation: Gurgaon, India (On-site)Role Type: Full-timeAbout 39k39k Group is a global trading and technology firm with operations across India, South Africa, UAE, and multiple emerging markets.Role OverviewWe are seeking an Operations Associate (Payroll & Administration) to strengthen our Gurgaon office operations. The role...

  • Senior Engineer Managed Services

    1 week ago

    Gurgaon, Haryana, India Mancraft Consulting Full time

    We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop server and Microsoft 365 environments This role requires hands-on expertise in resolving end-user desktop issues administering physical and virtual servers and managing Microsoft 365 services including...

  • Senior Technical Consultant, ServiceNow

    2 weeks ago

    Gurgaon, Haryana, India AHEAD Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Technical Consultant ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep...

  • Urgent Search ServiceNow Architect CSDM Module

    3 weeks ago

    Gurgaon, Haryana, India Impronics Technologies Full time

    Job DescriptionRequired Skills & Experience- 9+ years of total IT experiencewith6+ years in ServiceNowdevelopment and architecture.- Strong expertise inServiceNow CSDM frameworkandCMDB data modeling.- Hands-on experience inServiceNow ITSM, ITOM, ITBM, and integrations.- Proficiency in ServiceNowscripting (Glide, JavaScript, APIs).- Solid understanding ofITIL...

  • ServiceNow Consultant

    2 weeks ago

    Gurgaon, Haryana, India Cyanous Software Private Limited Full time

    Service NowKeywords : ITOM, ITAM, HRSD, GRC, CMDBJD : Role Responsibilities : - The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.- Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.- Always follow best...