Netcool Support

Location : Gurgaon - WFO

NP : 30 days

Experience :1+yrs

Budget : 1 to 5 yrs : 12LPA , 5+ yrs : 18 LPA

Payroll :
STL - Sterlite Technologies Limited

Customer : IBM

Job ID for L1 & L2 Netcool Support : 637408

L1 Netcool support:

Customer : IBM

Exp : 1 to 5 yrs

NP : Max days

• Location : Gurgaon - Work from office
• Bachelor's degree in IT, Computer Science, or related field.
• 2+ years of experience in IT Operations with at least 2 years in
  Netcool administration and support
  .
• Strong working knowledge of
  OMNIbus ObjectServer
  ,
  Impact policies
  , and
  WebGUI configurations
  .
• Experience with custom probe configuration and log/event ingestion (SNMP, syslog).
• Familiarity with integration of Netcool with ITSM tools like
  ServiceNow
  or
  Remedy
  .
• Proficient in scripting (Shell, Perl, or JavaScript) for automation and troubleshooting.
• Solid understanding of incident management, problem management, and change control processes (ITIL framework).

Excellent communication and coordination skills, especially under pressure

L2 Netcool Support:

Customer : IBM

Exp : 5+ yrs

Location : Gurgaon - Work from office

NP : Max days

• Bachelor's degree in IT, Computer Science, or related field.
• 5+ years of experience in IT Operations with at least 3 years in
  Netcool administration and support
  .
• Strong working knowledge of
  OMNIbus ObjectServer
  ,
  Impact policies
  , and
  WebGUI configurations
  .
• Experience with custom probe configuration and log/event ingestion (SNMP, syslog).
• Familiarity with integration of Netcool with ITSM tools like
  ServiceNow
  or
  Remedy
  .
• Proficient in scripting (Shell, Perl, or JavaScript) for automation and troubleshooting.
• Solid understanding of incident management, problem management, and change control processes (ITIL framework).
• Excellent communication and coordination skills, especially under pressure