Zoho/SDP Administrator and Quality Expert

5 days ago

Gurgaon, Haryana, India Superseva Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

processes.

Responsibilities
• Administer and maintain Zoho ServiceDesk Plus (SDP) ITSM application.

  • Configure modules including Incident, Problem, Change, Asset, and Service Catalog.
  • Customize workflows, automation rules, SLAs, and notifications to align with ITIL best practices.
  • Integrate Zoho SDP with other Zoho applications and third-party tools.
  • Provide technical support and training to IT support teams and end-users.
  • Monitor system performance, troubleshoot issues, and ensure high availability.
  • Collaborate with stakeholders to gather requirements and implement process improvements.
  • Customize modules, fields, workflows, validation rules, templates and reports based on business

requirements.

  • Automate business processes using scripting and Zoho automation tools.
  • Integrate Zoho apps with third- party tools and APIs (Eg- Gsuite)
  • Troubleshoot system issues, bugs and user access problems.
  • Create and maintain documentation for system configurations, processes and procedures.
  • Review and audit tickets daily/ weekly to ensure compliance with SLA, categorization, priority and

resolution standards, publish reports

  • Maintain data integrity, security, and compliance across the ITSM platform.
  • Stay updated with Zoho SDP product updates and recommend enhancements.

Preferred candidate profile

3+ years of experience as a Zoho Administrator and IT Service Desk.


• Proven experience as a Zoho SDP Administrator or similar ITSM role.


• Strong understanding of ITIL framework and service management principles.


• Experience with Zoho Deluge scripting and custom functions.


• Familiarity with APIs, integrations, and reporting tools.


• Excellent analytical, problem-solving, and communication skills.

  • Zoho SDP ITSM Administrator

    1 week ago

    Gurgaon, Haryana, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    RoleThe roles of a Zoho administrator revolve around managing and optimizing our Zoho ServiceDesk Plus platform, ensuring efficient IT service delivery through configuration, automation, and support of core ITSM processes.ResponsibilitiesAdminister and maintain Zoho ServiceDesk Plus (SDP) ITSM application.Configure modules including Incident, Problem,...

  • Senior Network Operation Voice Engineer

    2 weeks ago

    Gurgaon, Haryana, India Capgemini Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description 7+ years of hands-on VoIP engineering experience, with a strong focus on carrier SIP trunking and interoperability.Expert-level knowledge of SIP signaling (INVITE, BYE, REGISTER, re-INVITE, UPDATE, PRACK, REFER, etc.), SDP negotiation, RTP/RTCP, and SIP headers.Proven ability to troubleshoot complex SIP interoperability issues across...

  • Senior Network Operation Voice Engineer

    1 week ago

    Gurgaon, Haryana, India Capgemini Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About The Role   7+ years of hands-on VoIP engineering experience, with a strong focus on carrier SIP trunking and interoperability.Expert-level knowledge of SIP signaling (INVITE, BYE, REGISTER, re-INVITE, UPDATE, PRACK, REFER, etc.), SDP negotiation, RTP/RTCP, and SIP headers.Proven ability to troubleshoot complex SIP interoperability issues across...

  • Quality Assurance Expert

    2 weeks ago

    Gurgaon, Haryana, India beBeeQuality Full time ₹ 18,00,000 - ₹ 21,50,000

    Job Title:Excellence in Quality AssuranceJob Description:The Role of a Quality Assurance Expert involves ensuring that all incoming and outgoing plastic automotive fasteners and components meet established quality standards.This position requires overseeing inspection processes, managing quality documentation, addressing non-conformities, and driving...

  • Urgent: Quality Administrator

    3 weeks ago

    Gurgaon, Haryana, India Kuehne + Nagel Pte Ltd Full time

    Job DescriptionIt's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines...

  • Administrative Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeReception Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OverviewThis is a full-time on-site role for a Receptionist located in Gurugram. The primary responsibility of the position will be to manage receptionist duties, handle phone calls and customer service tasks, as well as provide administrative support.Key ResponsibilitiesManage day-to-day front desk operationsProvide excellent phone etiquette and...

  • Business Process Analyst

    3 weeks ago

    Gurgaon, Haryana, India 39k Group Full time

    Job DescriptionCompany: 39k GroupLocation: Gurgaon, India (On-site)Role Type: Full-timeAbout 39k39k Group is a global trading and technology firm with operations across India, South Africa, UAE, and multiple emerging markets.Role OverviewWe are seeking an Operations Associate (Payroll & Administration) to strengthen our Gurgaon office operations. The role...

  • Data Quality Strategist

    2 weeks ago

    Gurgaon, Haryana, India beBeeDataQuality Full time US$ 1,50,000 - US$ 2,00,000

    Job Title: Data Quality ExpertWe are seeking an experienced Data Quality Expert to join our team. As a key member of our organization, you will be responsible for developing and implementing strategic goals for the data management team.Lead and mentor a team of data professionals, fostering a collaborative environment and promoting continuous professional...

  • HRMS Implementation Expert

    2 weeks ago

    Gurgaon, Haryana, India beBeeImplementation Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Opportunity:We are seeking a highly skilled HRMS Implementation Expert to lead our team in delivering top-notch human resource management solutions.Key Responsibilities:Conduct thorough requirement gathering sessions with clients to understand their HR processes and map them to the ERP HRMS solution.Assist in configuring, testing, and deploying HRMS...

  • Administrative Operations Lead

    2 weeks ago

    Gurgaon, Haryana, India Wood Mackenzie Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain...