Zoho/SDP Administrator and Quality Expert

1 week ago


Gurgaon, Haryana, India Superseva Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

processes.

Responsibilities
• Administer and maintain Zoho ServiceDesk Plus (SDP) ITSM application.

  • Configure modules including Incident, Problem, Change, Asset, and Service Catalog.
  • Customize workflows, automation rules, SLAs, and notifications to align with ITIL best practices.
  • Integrate Zoho SDP with other Zoho applications and third-party tools.
  • Provide technical support and training to IT support teams and end-users.
  • Monitor system performance, troubleshoot issues, and ensure high availability.
  • Collaborate with stakeholders to gather requirements and implement process improvements.
  • Customize modules, fields, workflows, validation rules, templates and reports based on business

requirements.

  • Automate business processes using scripting and Zoho automation tools.
  • Integrate Zoho apps with third- party tools and APIs (Eg- Gsuite)
  • Troubleshoot system issues, bugs and user access problems.
  • Create and maintain documentation for system configurations, processes and procedures.
  • Review and audit tickets daily/ weekly to ensure compliance with SLA, categorization, priority and

resolution standards, publish reports

  • Maintain data integrity, security, and compliance across the ITSM platform.
  • Stay updated with Zoho SDP product updates and recommend enhancements.

Preferred candidate profile

3+ years of experience as a Zoho Administrator and IT Service Desk.


• Proven experience as a Zoho SDP Administrator or similar ITSM role.


• Strong understanding of ITIL framework and service management principles.


• Experience with Zoho Deluge scripting and custom functions.


• Familiarity with APIs, integrations, and reporting tools.


• Excellent analytical, problem-solving, and communication skills.



  • Gurgaon, Haryana, India Outworx Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RoleThe roles of a Zoho administrator revolve around managing and optimizing our Zoho ServiceDesk Plus platform, ensuring efficient IT service delivery through configuration, automation, and support of core ITSM processes.ResponsibilitiesAdminister and maintain Zoho ServiceDesk Plus (SDP) ITSM application.Configure modules including Incident, Problem,...


  • Gurgaon, Haryana, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About The Role   7+ years of hands-on VoIP engineering experience, with a strong focus on carrier SIP trunking and interoperability.Expert-level knowledge of SIP signaling (INVITE, BYE, REGISTER, re-INVITE, UPDATE, PRACK, REFER, etc.), SDP negotiation, RTP/RTCP, and SIP headers.Proven ability to troubleshoot complex SIP interoperability issues across...


  • Gurgaon, Haryana, India Quality Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Resolve user support tickets and support other team members in daytoday's support activity. In-depth knowledge of Salesforce products and their functionalities Extensive experience in the administration and maintenance of Salesforcesystems


  • Gurgaon, Haryana, India Real Jobs Consulting Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionReal Jobs Consulting Services is a trusted name in the placement domain based in Gurgaon. We specialize in offering high-quality HR consultancy, placement consultancy, manpower recruitment, domestic placement, career consultancy, and work-at-home services. Our team of expert consultants leverages the business potential of our clients by...


  • Gurgaon, Haryana, India Ahead WebSoft Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAhead WebSoft Pvt. Ltd. is a software development company based in Gurugram, India, focused on creating outstanding software products. We work with customers from various domains and project sizes, providing cost-effective solutions tailored to match customer expectations. Our hardworking and innovative team of engineers and managers...


  • Gurgaon, Haryana, India Luxoft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Project description This role requires a PostgreSQL Database Expert to design, optimize, and manage mission-critical database systems. You will be responsible for ensuring high availability, scalability, and performance of Postgres databases while supporting application teams with schema design, query optimization, and advanced troubleshooting. -...

  • Subject Matter Expert

    2 weeks ago


    Gurgaon, Haryana, India Suraj School,Sector 19 REWARI Full time ₹ 2,91,088 - ₹ 4,28,703 per year

    An expert Science and Maths teacher needs a strong academic background, subject expertise, and the ability to inspire students to apply concepts in the real world. Beyond instructional duties, expert teachers often contribute to curriculum development, mentor colleagues, and engage in academic research.Core qualifications and skillsEducational background: A...


  • Gurgaon, Haryana, India Josh Talks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description (JD) – Linguistic Expert (Chhattisgarhi)Position:Linguistic Expert – ChhattisgarhiLocation:Gurgaon (In-office preferred; Hybrid possible)Reports to:Project Manager, Josh Talks AIAbout the RoleWe are looking for a highly proficientChhattisgarhi Linguistic Expertwho can serve as a trainer and team lead for large-scale linguistic data...

  • Operations Expert

    7 days ago


    Gurgaon, Haryana, India BEUMER Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionBEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand....


  • Gurgaon, Haryana, India Nuetech Stack Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionNuetechstack is a trusted partner in digital transformation, specializing in IT and Telecommunication services. We aim to bridge the gap between technology and business objectives with tailored solutions enhancing efficiency, agility, and competitiveness. Our expert team collaborates closely with clients to design, implement, and maintain...