Senior Operation Manager

2 days ago


Sarkhej, Gujarat, India EVIFY LOGITECH PVT LTD Full time ₹ 6,00,000 - ₹ 7,20,000 per year

Key Responsibilities:

  • Manage client relationships and ensure high levels of service quality and satisfaction. Periodic meet with them to address both parties' issues and possibilities of overcoming operational challenges.

  • Oversee fleet management to maintain vehicle availability, utilization, and operational efficiency.

  • Monitor rider and team attendance, shift adherence, punctuality, and discipline. Making it sure all the punch-ins and Outs has been marked on Evify apps.

  • Ensure effective time management and seamless execution of daily operations through Evify App.

  • Assign and oversee tasks and responsibilities across city teams, including Operations, Fleet, and Recruitment.

  • Review daily reports from teams and ensure accountability for performance and deliverables.

  • Drive operational performance and ensure achievement of defined targets within stipulated timelines.

  • Coordinate with clients and riders, addressing grievances promptly and effectively.

  • Maintain existing client and rider relationships while working on expansion and growth opportunities.

  • Record, organize, and maintain all operational and performance-related data.

  • Conduct training sessions for both team members and riders to enhance efficiency and compliance.

  • Oversee day-to-day cross-functional activities at the hub and city level.

  • Collaborate with Operations Executives to ensure accurate and error-free rider payout processes.

  • Ensure strict adherence to all operational processes, policies and Standard Operating Procedures (SOPs).

  • Monitor hub-level KPIs such as productivity, turnaround time (TAT), cost per delivery, and rider efficiency.

  • Coordinate with the tech/support team to resolve rider app, device, or vehicle-related issues.

  • Ensure compliance with safety, security, and statutory regulations at all hubs.

  • Optimize route planning and cluster allocation for maximum delivery efficiency.

  • Maintain discipline, hygiene, and housekeeping standards at the hub premises.

*Last Mile experience is mandatory. *

Job Type: Full-time

Pay: ₹50, ₹60,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How many years of last mile experience do you have?

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