Senior Operation Manager
4 days ago
Key Responsibilities:
Manage client relationships and ensure high levels of service quality and satisfaction. Periodic meet with them to address both parties' issues and possibilities of overcoming operational challenges.
Oversee fleet management to maintain vehicle availability, utilization, and operational efficiency.
Monitor rider and team attendance, shift adherence, punctuality, and discipline. Making it sure all the punch-ins and Outs has been marked on Evify apps.
Ensure effective time management and seamless execution of daily operations through Evify App.
Assign and oversee tasks and responsibilities across city teams, including Operations, Fleet, and Recruitment.
Review daily reports from teams and ensure accountability for performance and deliverables.
Drive operational performance and ensure achievement of defined targets within stipulated timelines.
Coordinate with clients and riders, addressing grievances promptly and effectively.
Maintain existing client and rider relationships while working on expansion and growth opportunities.
Record, organize, and maintain all operational and performance-related data.
Conduct training sessions for both team members and riders to enhance efficiency and compliance.
Oversee day-to-day cross-functional activities at the hub and city level.
Collaborate with Operations Executives to ensure accurate and error-free rider payout processes.
Ensure strict adherence to all operational processes, policies and Standard Operating Procedures (SOPs).
Monitor hub-level KPIs such as productivity, turnaround time (TAT), cost per delivery, and rider efficiency.
Coordinate with the tech/support team to resolve rider app, device, or vehicle-related issues.
Ensure compliance with safety, security, and statutory regulations at all hubs.
Optimize route planning and cluster allocation for maximum delivery efficiency.
Maintain discipline, hygiene, and housekeeping standards at the hub premises.
*Last Mile experience is mandatory. *
Job Type: Full-time
Pay: ₹50, ₹60,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How many years of last mile experience do you have?
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