Customer Retention Officer
4 days ago
Job Title: Collection Officer
Industry: Banking / NBFC
Key Responsibilities:
Follow up with customers for overdue loan payments.
Visit clients and recover pending dues as per company policy.
Maintain daily collection records and update systems.
Negotiate repayment plans and ensure timely closures.
Coordinate with branch and legal teams for escalated cases.
Ensure compliance with RBI and company guidelines during recovery.
Skills Required:
Strong communication and negotiation skills.
Knowledge of loan recovery process.
Target-oriented and self-motivated.
Basic computer and reporting skills.
Qualification & Experience:
Minimum 12th pass / Graduate preferred.
0–3 years of experience in loan collection or field recovery.
Job Type: Full-time
Pay: ₹10, ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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