Customer Retention Officer

4 days ago


Alambagh Lucknow Uttar Pradesh, India Bharat Financial Inclusion Ltd. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Title: Collection Officer

Industry: Banking / NBFC

Key Responsibilities:

Follow up with customers for overdue loan payments.

Visit clients and recover pending dues as per company policy.

Maintain daily collection records and update systems.

Negotiate repayment plans and ensure timely closures.

Coordinate with branch and legal teams for escalated cases.

Ensure compliance with RBI and company guidelines during recovery.

Skills Required:

Strong communication and negotiation skills.

Knowledge of loan recovery process.

Target-oriented and self-motivated.

Basic computer and reporting skills.

Qualification & Experience:

Minimum 12th pass / Graduate preferred.

0–3 years of experience in loan collection or field recovery.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person


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