Growth - Astro and Customer Retention

2 days ago

Noida Uttar Pradesh India, Ghaziabad InstaAstro Full time

Job Title: Growth- Astro and Customer Retention

Department: Operations/ Growth

Location: Sec 59, Noida

Joining: Immediate


Job Summary


The Astro Growth & Customer Retention Manager is responsible for driving astrologer performance, optimizing customer experience, and improving repeat engagement across the astrology platform. This role focuses on enhancing astrologer productivity, user satisfaction, and long-term retention through data-driven strategies, communication, and performance management.


Key Responsibilities


Astrologer Performance & Growth
  • Monitor and analyze astrologer performance metrics
  • Develop and execute monthly growth plans for top and mid-tier astrologers.
  • Identify and train underperforming astrologers to improve quality and conversion.
  • Work with marketing and product teams to promote high-performing astrologers.
  • Introduce incentive programs and recognition drives (like “Different Clubs” or “Top Performer of the Month”).


Customer Retention & Engagement
  • Develop retention strategies to improve customer experience.
  • Collaborate with CRM and marketing teams for targeted campaigns (email, WhatsApp, in-app notifications).
  • Analyze churn and feedback data to understand why users stop consulting.
  • Build and manage loyalty programs for high-value customers.
  • Drive NPS (Net Promoter Score) and customer satisfaction improvement initiatives.


Data Analysis & Reporting
  • Use dashboards to track astrologer KPIs and retention trends.
  • Analyzing daily/weekly/monthly reports on growth, retention, and performance.
  • Present insights to management and recommend actionable improvements.

Cross-functional Collaboration
  • Work with Product, Marketing, and Support teams to improve user experience.
  • Coordinate with the Operations team for astrologer onboarding and quality monitoring.
  • Provide feedback to the tech team for feature enhancements (e.g., personalized recommendations, re-engagement triggers).
Key Skills & Requirements
  • BBA/MBA or related field.
  • Be Proficent in Telugu, Kannada, Tamil, Malayalam, and English
  • Strong understanding of astrology domain and customer behavior (preferred).
  • Analytical mindset — comfortable with Excel/Google Sheets, SQL, or dashboards.
  • Excellent communication, relationship management, and motivational skills.
  • Ability to handle data-driven decision-making and performance tracking.
  • Creative mindset for engagement campaigns and retention journeys.


  • Retention Marketing Specialist

    12 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Sotrue Full time

    Job DescriptionBrand: SotrueLocation: Sector 6, Noida (In-Office)Role: Retention Marketing SpecialistAbout Us:Sotrue is India’s first glow-first beauty brand, reimagining glow not just as a finish but as a feeling. We create effortless, everyday skincare–makeup hybrids made for Indian skin tones, climates, and lifestyles.Built for the women of Bharat who...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad Kovaion Consulting Full time

    In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...

  • Social Media Manager

    2 days ago

    Noida, Uttar Pradesh, India, Ghaziabad Bajrangi Astro Full time

    Job Title: Social Media ManagerExperience – 4–7 yearsSalary – 35k to 50k (Negotiable based on skill set)Location: NoidaWorking Days – 6 daysEmployment Type: Full-TimeImmediate Joining PreferredJob Description About the Role:We are looking for a dynamic, creative, and strategy-driven Social Media Manager who can take complete ownership of our social...

  • Senior Manager Customer Support

    4 days ago

    Noida, Uttar Pradesh, India, Ghaziabad Skyleaf Consultants LLP Full time

    We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.Key Responsibilities•...

  • Director- Lifecycle Marketing

    2 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad RateGain Full time

    About RateGainRateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.RateGain today is one of the world’s largest processors of...

  • Sales & Strategy Leader - Tele Sales

    2 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad Denave Full time

    This leadership role is pivotal in driving revenue growth, market expansion, and customer impact for Denave.You will lead a high-performing tele sales engine focused on B2B demand generation, pipeline acceleration, and customer retention, with direct influence on sales performance and business outcomesWhat You'll Do Strategic & Revenue LeadershipDefine and...

  • Technical Account Manager

    2 days ago

    Noida, Uttar Pradesh, India, Ghaziabad Airtel Digital Full time

    Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private/hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role...

  • Business Growth Executive

    4 days ago

    Noida, Uttar Pradesh, India, Ghaziabad EcoCare Technologies Pvt. Ltd. Full time

    Job Description: Sales Executive – HVAC & Refrigeration SegmentJob Title: Sales Executive – HVAC & Refrigeration MarketCompany: Ecocare Technologies Pvt. Ltd.Location: Noida, NCR (Field role with travel across assigned regions)About Ecocare Technologies Pvt. Ltd.Ecocare Technologies Pvt. Ltd. is a new-age innovation company developing sustainable...

  • Senior Product Manager

    2 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad RateGain Full time

    About RateGainRateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of...

  • Business Head

    4 days ago

    Noida, Uttar Pradesh, India, Ghaziabad Strategic Talent Partner Full time

    Job description:As the Business Head – Sales & P&L for a designated sub vertical you will be responsible for end-to-end business ownership, including Profit & Loss (P&L) management, customer acquisition andretention, revenue growth, and team leadership. Your primary focus will be on driving customer growth, enhancing revenue per customer, and building a...