Customer Sales Support

1 week ago

Delhi, Delhi, India Unidos Technology Full time ₹ 6,00,000 per year

Job Title: Customer Support and Sales Support

Location: Chennai/Noida

Reporting to: Team Lead

Experience: 2-5 Years in relevant industry

Job Responsibilities:

  • Review quotations and issue Purchase Orders (POs).

  • Coordinate with the Sales team to ensure on-time delivery.

  • Handle channel partners and manage delivery push-in and push-out requests based on needs.

  • Manage account receivables and maintain records of slow-moving products, Accounts Receivable

(AR) ratio, customer sales, etc.

  • Monitor and track shipment status and resolve any issues that arise during the shipping process.

Key Requirements:

  • Proven experience in customer support and sales support roles.

  • Strong organizational and multitasking skills.

  • Excellent communication and interpersonal skills.

  • Proficiency in using relevant software and tools for managing quotations, POs, and customer records.

Preferred Qualifications:

  • Experience in the electronics industry.

  • Education Qualification: Graduation in any discipline.

Performance Metrics:

  • On-time Delivery Rate: Percentage of orders delivered on or before the promised date.

  • Quotation Accuracy: Accuracy and completeness of quotations issued.

  • Customer Satisfaction Score: Feedback from customers regarding their experience.

  • Process Improvement Initiatives: Number and impact of new ideas implemented to improve internal

processes.

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Willingness to travel:

  • 50% (Preferred)

Work Location: In person

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