International Voice and Chat Process Executive
17 hours ago
Job Title: International Voice & Chat Process Executive (03 yrs)
Company: WNS Global Services
Location: Viman Nagar Pune
Experience: 0 – 3 Years
Education: Any Graduate, Undergraduate
Employment Type: Full Time, Permanent
Industry: BPO / BPM
Job Description:
Roles and Responsibilities:
- Handle international voice and chat processes for global clients.
- Manage multiple chats and calls with efficiency and accuracy.
- Provide timely and effective resolutions to customer queries.
- Communicate with clients through email, chat, and voice platforms.
- Maintain a high level of customer satisfaction in all interactions.
- Work in a team environment to meet performance targets.
Desired Candidate Profile:
- 0–3 years of experience in an International BPO or similar field.
- Excellent verbal and written English communication skills.
- Comfortable handling both chat and voice processes.
- Strong multitasking, problem-solving, and interpersonal skills.
- Willing to work in rotational shifts.
Additional Details:
- Walk-ins: Weekdays only (No walk-ins on Saturday and Sunday).
- To Apply: Share your updated CV
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