PRM -Pet Relationship Manager
1 day ago
About the role:
Do you have a passion for pets and a knack for building relationships? Are you a natural advocate who thrives on helping others? If so, then the Pet Parent Partner role at Supertails might be the purrfect fit for you
As a Pet Relationship Manager, you'll be the friendly face that welcomes pet parents and their companions through our doors. You'll wear many hats, acting as a client service representative, a wellness advocate, and a concierge for all things pet-related. Your primary mission is to build trust and lasting relationships with our pet parents, ensuring a seamless and positive experience at every visit.
Designation Title: Pet Relationship Manager
Reporting to: Business Lead, Offline Channel
Job location: Bengaluru
Detailed job description:
- First impressions matter You'll be the first point of contact for pet parents, setting the tone for their visit.
- Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers.
- Answering questions, addressing concerns, and providing clear communication about services and products.
- Consultative selling, cross selling and upselling of products and services.
- Manage shelf space, display and merchandising.
- Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and
- processing transactions.
- Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment.
- Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized.
- Maintain the service levels and adherence to Standard operating procedures of the facility
Job Types: Full-time, Permanent
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Application Question(s):
- Are you a pet parent?
Work Location: In person
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