PRM -Pet Relationship Manager

1 day ago


Koramangala, Karnataka, India SuperTails Full time ₹ 3,60,000 - ₹ 4,80,000 per year

About the role:

Do you have a passion for pets and a knack for building relationships? Are you a natural advocate who thrives on helping others? If so, then the Pet Parent Partner role at Supertails might be the purrfect fit for you

As a Pet Relationship Manager, you'll be the friendly face that welcomes pet parents and their companions through our doors. You'll wear many hats, acting as a client service representative, a wellness advocate, and a concierge for all things pet-related. Your primary mission is to build trust and lasting relationships with our pet parents, ensuring a seamless and positive experience at every visit.

Designation Title: Pet Relationship Manager

Reporting to: Business Lead, Offline Channel

Job location: Bengaluru

Detailed job description:

  • First impressions matter You'll be the first point of contact for pet parents, setting the tone for their visit.
  • Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers.
  • Answering questions, addressing concerns, and providing clear communication about services and products.
  • Consultative selling, cross selling and upselling of products and services.
  • Manage shelf space, display and merchandising.
  • Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and
  • processing transactions.
  • Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment.
  • Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized.
  • Maintain the service levels and adherence to Standard operating procedures of the facility

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you a pet parent?

Work Location: In person



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