Salon Manager

Job Title: Salon Manager

Location: Chennai, Tamil Nadu

Industry: Beauty, Grooming & Wellness

Experience Required: Minimum 5–8 years in Salon / Spa / Retail Operations Management

About the Company

Our client is a renowned name in the beauty and wellness industry, known for offering premium salon and grooming services with a strong reputation for customer satisfaction and service excellence. The brand provides a wide range of professional services including haircare, skincare, bridal makeup, grooming, and spa treatments, catering to both men and women.

To strengthen operational excellence and enhance customer experience, the company is seeking a Salon Manager to lead day-to-day operations and ensure the smooth running of the outlet.

Position Overview

The Salon Manager will be responsible for managing overall salon operations, leading the staff team, ensuring high-quality service delivery, achieving business targets, and maintaining brand standards. This is a hands-on leadership role requiring strong customer relationship skills, team management capabilities, and commercial acumen.

Key Responsibilities

Operations Management

• Oversee daily salon operations ensuring a clean, safe, and welcoming environment.
• Manage appointment scheduling, client flow, and service efficiency.
• Ensure all salon equipment and products are maintained and stocked properly.
• Implement and maintain brand SOPs, hygiene, and service standards.

Sales & Business Development

• Drive salon revenue through effective sales, upselling, and promotional strategies.
• Monitor daily/weekly/monthly business performance and achieve sales targets.
• Identify local marketing opportunities and collaborate with management for brand promotions.
• Maintain strong relationships with clients to increase customer retention and referrals.

Team Leadership & Training

• Lead, motivate, and supervise hairstylists, beauticians, and front-desk staff.
• Ensure staff punctuality, grooming, and adherence to professional conduct.
• Conduct regular training sessions to enhance staff skillsets and service quality.
• Handle team performance reviews and coordinate with HR for recruitment and scheduling.

Customer Experience

• Ensure every client receives a superior salon experience with personalized attention.
• Manage customer feedback and resolve complaints promptly and professionally.
• Maintain high client satisfaction and ensure repeat business.

Financial & Inventory Management

• Oversee billing, cash handling, and daily sales reconciliation.
• Manage inventory, reorder salon products, and prevent stock shortages or wastage.
• Prepare reports on salon performance, expenses, and profitability.

Key Requirements

• Graduate or Diploma in Beauty Management / Hospitality / Business Administration.
• 5–8 years of experience in salon, spa, or premium retail management.
• Strong people management and communication skills.
• Proven ability to drive sales and meet revenue targets.
• Excellent customer service orientation and problem-solving ability.
• Knowledge of beauty and grooming trends preferred.
• Proficient in salon software and MS Office tools.

What We Offer

• Opportunity to manage a premium salon brand with a strong customer base.
• Attractive salary package with performance-based incentives.
• Supportive work culture and opportunities for career growth within the brand.

Location: Chennai, Tamil Nadu

Employment Type: Full-time, On-site

Job Types: Full-time, Permanent

Pay: ₹35, ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Application Question(s):

• Do you have experience in managing a SPA or Salon?
• How many years of experience do you have in SPA or Salon management?

Work Location: In person