CRM Executive
7 days ago
- CRM Executive – E-commerce
Job Description
Dedicated to managing website orders, ensuring smooth Order-to-Delivery (OtoD) operations, building customer relationships, gathering feedback, and driving engagement through WhatsApp and other re-targeting campaigns.
Responsibilities:
- Manage all customer interactions for website orders.
- Track OtoD process and resolve customer issues.
- Collect and analyze customer feedback regularly.
- Handle WhatsApp marketing and re-targeting activities.
- Maintain order history and CRM database.
- Communicate with logistics for smooth deliveries.
- Prepare weekly customer satisfaction reports.
- Build strong consumer connect and brand loyalty.
Requirements:
- Graduate with 1–2 years' CRM or e-commerce experience.
- Excellent communication and customer handling skills.
- Proficient in Excel, CRM tools, and WhatsApp Business API.
- Knowledge of website order flow and returns.
- Energetic, patient, and detail-oriented.
- Good analytical and reporting skills.
- Preference for female candidates.
- Must work from office (not remote
Job Type: Full-time
Pay: ₹18, ₹20,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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