CRM Executive

7 days ago


Guwahati, Assam, India Pro-To-Grow Full time ₹ 2,16,000 - ₹ 2,40,000 per year
  1. CRM Executive – E-commerce

Job Description

Dedicated to managing website orders, ensuring smooth Order-to-Delivery (OtoD) operations, building customer relationships, gathering feedback, and driving engagement through WhatsApp and other re-targeting campaigns.

Responsibilities:

  • Manage all customer interactions for website orders.
  • Track OtoD process and resolve customer issues.
  • Collect and analyze customer feedback regularly.
  • Handle WhatsApp marketing and re-targeting activities.
  • Maintain order history and CRM database.
  • Communicate with logistics for smooth deliveries.
  • Prepare weekly customer satisfaction reports.
  • Build strong consumer connect and brand loyalty.

Requirements:

  • Graduate with 1–2 years' CRM or e-commerce experience.
  • Excellent communication and customer handling skills.
  • Proficient in Excel, CRM tools, and WhatsApp Business API.
  • Knowledge of website order flow and returns.
  • Energetic, patient, and detail-oriented.
  • Good analytical and reporting skills.
  • Preference for female candidates.
  • Must work from office (not remote

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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