Restaurant Captain
1 week ago
Job Title: Restaurant Captain (Floor Supervisor)
Job Summary
The Restaurant Captain is responsible for supervising day-to-day floor operations, ensuring excellent customer service, coordinating between service staff and kitchen, and maintaining discipline, hygiene, and service standards in the restaurant.
Key Responsibilities
Supervise and guide waiters and service staff during shifts
Ensure proper table setup, cleanliness, and ambience before service
Greet guests warmly and assist in seating arrangements
Take orders when required and ensure timely, accurate service
Coordinate with kitchen staff for smooth order flow and special requests
Handle guest complaints politely and resolve issues on the spot
Ensure food quality, presentation, and service standards are maintained
Monitor staff attendance, punctuality, grooming, and behavior
Train new service staff on SOPs and service etiquette
Ensure compliance with hygiene, safety, and restaurant policies
Prepare daily shift reports and inform management of any issues
Requirements & Skills
Minimum 1–3 years experience in a restaurant/hotel service role
Good communication skills (English + local language preferred)
Strong leadership and team-handling ability
Customer-focused attitude and problem-solving skills
Basic knowledge of food & beverage service
Ability to work under pressure and during peak hours
Well-groomed and professional appearance
Working Conditions
Rotational shifts including weekends and holidays
Standing for long hours
Fast-paced work environment
Reporting To
Restaurant Manager / Operations Manager
Job Type: Full-time
Pay: ₹18, ₹22,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
Work Location: In person
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