Restaurant Captain

1 week ago


Thrissur, Kerala, India Vidya Lokam Full time

Job Title: Restaurant Captain (Floor Supervisor)

Job Summary

The Restaurant Captain is responsible for supervising day-to-day floor operations, ensuring excellent customer service, coordinating between service staff and kitchen, and maintaining discipline, hygiene, and service standards in the restaurant.

Key Responsibilities

Supervise and guide waiters and service staff during shifts

Ensure proper table setup, cleanliness, and ambience before service

Greet guests warmly and assist in seating arrangements

Take orders when required and ensure timely, accurate service

Coordinate with kitchen staff for smooth order flow and special requests

Handle guest complaints politely and resolve issues on the spot

Ensure food quality, presentation, and service standards are maintained

Monitor staff attendance, punctuality, grooming, and behavior

Train new service staff on SOPs and service etiquette

Ensure compliance with hygiene, safety, and restaurant policies

Prepare daily shift reports and inform management of any issues

Requirements & Skills

Minimum 1–3 years experience in a restaurant/hotel service role

Good communication skills (English + local language preferred)

Strong leadership and team-handling ability

Customer-focused attitude and problem-solving skills

Basic knowledge of food & beverage service

Ability to work under pressure and during peak hours

Well-groomed and professional appearance

Working Conditions

Rotational shifts including weekends and holidays

Standing for long hours

Fast-paced work environment

Reporting To

Restaurant Manager / Operations Manager

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Leave encashment

Work Location: In person


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