Production Support Technical Lead

3 days ago

Chennai, Tamil Nadu, India Exela Technologies Full time US$ 90,000 - US$ 1,20,000 per year

Chennai, IN-TN

Position Type

Full Time

Requisition ID

12403

Level of Education

4 Year Degree or equivalent

Years of Experience

7+ to 10 Years

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Replacement for Suriyan (TC2810, HCM ID

Job Description

Production Support Analyst II

Responsible for managing a team of 10 members for production support 24X7 for a Remittance product. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution to the identified problems and reaching out SMEs as needed.

Manage team along with the individual contribution on the below responsibilities.

Knowledge in AI, and implementing the AI workflows using the NCLC tools like n8n (no code / low code tools)

Identifying the automation areas in Remittance Product and work with Dev teams for automation.

ROLES & RESPONSIBILITIES:

1. Knowledge in writing the basic SQL queries and Unix Commands.

2. Processing, monitoring and validating (outputs validation) various automated jobs.

3. Troubleshooting of production issues, network and other related issues in automated software print jobs.

4. Handling Calls and creating tickets for Production & Non-Production issues and assign to respective SMEs.

5. Candidate should possess good written and oral communication skills (both Oral and mail communication).

6. Installation of software patches.

7. Should be willing to work in rotational shifts 24 X7 (Including weekends and company holidays) and manage a 10 member team.

8. Identifying the issue root causes and working with the Dev team for ticket reduction.

9. Identifying the automation areas in Remittance Product and work with Dev teams for automation.

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

  • Technical Support Operations Lead

    6 days ago

    Chennai, Tamil Nadu, India beBeeCybersecurity Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Key Technical Support PositionA seasoned Senior Manager or Director of Technical Support is required to lead our technical support operations and ensure exceptional service delivery and customer satisfaction.Job DescriptionThe ideal candidate will have over 12 years of experience in technical support, particularly within the cybersecurity sector. They will...

  • Technical Support Lead

    5 days ago

    Chennai, Tamil Nadu, India beBeeService Full time ₹ 45,00,000 - ₹ 60,00,000

    Job TitleThe role of the Service Operations Manager is to oversee and coordinate technical and client support services, ensuring efficient and effective issue resolution. This involves direct management of tech and client support activities, collaboration with internal teams and stakeholders, and timely resolution of production issues.

  • L3 Production Support Lead

    5 days ago

    Chennai, Tamil Nadu, India Intellect Design Arena Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description: L3 Production Support LeadLocation: Chennai (Bank Environment)Work Schedule: Full-time, including 1st and 3rd SaturdaysAbout the Role:We are seeking an experienced L3 Production Support Lead to join our banking/fintech operations team. The role involves leading a team of production support engineers, managing critical application issues, and...

  • Technical Lead

    1 week ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 20,00,000 - ₹ 40,00,000

    Job SummaryLead your own team in Support Engineering and drive innovation through ticket analysis. This role involves guiding junior engineers, automating processes, and maintaining team productivity.As a seasoned professional in this field, you will work on coding projects, software deployment, and system reporting while collaborating with the development...

  • Lead Cyber Security Technical Support Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeCybersecurity Full time ₹ 1,80,00,000 - ₹ 2,16,00,000

    Cyber Security Technical Support LeadThe successful candidate will be responsible for leading a team of technical support professionals, providing strategic leadership and direction to ensure exceptional service delivery and customer satisfaction.Key Responsibilities:Strategic Leadership: Develop and implement comprehensive plans for the technical support...

  • Technical Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Technical Support Professional Job Description:As a Technical Support Professional, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer...

  • Technical System Support Lead

    2 days ago

    Chennai, Tamil Nadu, India beBeeEndpoint Full time ₹ 60,00,000 - ₹ 1,50,00,000

    Role OverviewWe are seeking a highly motivated and customer-centric Endpoint System Specialist to lead our customer experience. As the front line of our client interactions, you'll be instrumental in ensuring our clients get the most out of our cutting-edge Unified Endpoint Management (UEM) solution.Responsibilities:Engage with clients to understand their...

  • Technical Customer Support Lead

    2 days ago

    Chennai, Tamil Nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead - TCSL (5+ Years Experience) | Chennai | Immediate to 30 DaysJob Title : Technical Customer Support LeadYears of Experience: 5+ YearsLocation : ChennaiWork Mode: Based out of Chennai , with the ability to commute into the office 2-3 days per week (hybrid working arrangement)Domain:...

  • Team Lead, Technical Support

    7 days ago

    Chennai, Tamil Nadu, India Sectigo Full time US$ 90,000 - US$ 1,20,000 per year

    Job DescriptionWe are looking for a Team Lead, Technical Support to join our growing global team at Sectigo.The Team Lead, Technical Support plays a critical leadership role in managing day-to-day technical support operations, guiding a team of engineers to deliver exceptional customer service and rapid issue resolution. This role bridges the gap between...

  • Technical Customer Support Lead

    3 days ago

    Chennai, Tamil Nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead - TCSL (5+ Years Experience) | Chennai | Immediate to 30 DaysJob Title : Technical Customer Support LeadYears of Experience: 5+ YearsLocation : ChennaiWork Mode: Based out of Chennai , with the ability to commute into the office 2-3 days per week (hybrid working arrangement)Domain:...