End User Computing Specialist

4 days ago


Pune, Maharashtra, India ConnectWise Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Eligibility

  • Microsoft Windows Certification.
  • Basic Working knowledge of Active Directory, Entra ID
  • Basic networking knowledge, DNS, DHCP, VPN
  • Capable to solve basic users level calls on Microsoft Windows, Office 365 related issues.
  • Troubleshoot wired and wireless network related issues.
  • Fluent in English (Speaking, Writing)
  • 2-year relevant working experience.

Job Responsibilities.

  • Attending end user level technical calls / following IT ticketing portal
  • Installation of Windows OS, and preparing new desktops and laptops ready with standard applications.
  • Knowledge of Microsoft Intune
  • Troubleshooting Laptop/desktop hardware issues and software applications on Windows and MacOS
  • Coordinating with OEMs/Vendors related to hardware and software issues of Desktops/Laptops/Servers... etc.
  • Software and Hardware Inventory/Asset management.
  • Configuring MS O365 clients and troubleshoot relevant issues.
  • Provide end user support, physical and remotely
  • Ready to work in 24/7 shifts in hybrid environment
  • Preparing daily reports
  • Understand and follow SEZ rules and regulations.


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