End User Technology – L2 Support

2 days ago

Pune, Maharashtra, India Lean IT Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: 

End User Technology
(L2 Support)

No of Years: 5+ Years

Location: Pune

Shift : Rotational Shift

Mode : 5 Days Work from office

Notice Period: Immediate

Job Description:

  • Excellent communication skills, including oral, written and presentation skills.
  • Ability to communicate effectively with peers, end users, and all levels of technology teams.
  • Good working knowledge of network technologies.
  • Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network.
  • Communication skills to work effectively with team members, support personnel and clients, ability to work as part of team or independently.
  • New Hire onboarding, assets management.
  • Identifying, diagnosing, and resolving hardware/Software main frame issue.
  • Installing and up grading software "Bloomberg/Audio Video setting up meeting" and helping while configuring software.
  • VDI, Citrix, login\performance issue. general support with project coordination.
  • Assisting with technical flaw with soft phone, mails, Zoom and bitlocker login issue.
  • Network related issues like LAN/WAN connecting problem network access performance issue.
  • Coordinating with internal and external support teams for timely fix.
  • Coordinating with maintenance agreement for warranty/repairing hardware covered under HP/Dell/Poly etc.
  • Assisting with peripheral like printers, scanners, cabling systems LAN network interface for access points.
  • Supporting team and documenting process and training team members.
  • Technical knowledge on MS AD, DNS, DHCP TCP/IP.
  • Flexible to work in rotational shifts monthly once depending on shift requirement.
  • Ability to organize and prioritize workload while working under pressure but still meeting deadlines.
  • Flexibility to work in one of the shifts to provide round the clock support.

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