End User Technology

3 days ago

Pune, Maharashtra, India Lean IT Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:
End User Technology (ITDS L2 Support)

No of Years: 10+ Years

Location: Pune

Shift : Rotational Shift

Mode : 5 Days Work from office

Notice Period: Immediate

Job Description:

  • Excellent communication skills, including oral, written and presentation skills.
  • Ability to communicate effectively with peers, end users, and all levels of technology teams.
  • Good working knowledge of network technologies.
  • Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network.
  • Communication skills to work effectively with team members, support personnel and clients, ability to work as part of team or independently.
  • New Hire onboarding, assets management.
  • Identifying, diagnosing, and resolving hardware/Software main frame issue.
  • Installing and up grading software "Bloomberg/Audio Video setting up meeting" and helping while configuring software.
  • VDI, Citrix, login\performance issue. general support with project coordination.
  • Assisting with technical flaw with soft phone, mails, Zoom and bitlocker login issue.
  • Network related issues like LAN/WAN connecting problem network access performance issue.
  • Coordinating with internal and external support teams for timely fix.
  • Coordinating with maintenance agreement for warranty/repairing hardware covered under HP/Dell/Poly etc.
  • Assisting with peripheral like printers, scanners, cabling systems LAN network interface for access points.
  • Supporting team and documenting process and training team members.
  • Technical knowledge on MS AD, DNS, DHCP TCP/IP.
  • Flexible to work in rotational shifts monthly once depending on shift requirement.
  • Ability to organize and prioritize workload while working under pressure but still meeting deadlines.
  • Flexibility to work in one of the shifts to provide round the clock support.

We are specifically seeking candidates with proven ITDS L2 experience, particularly in IT deskside support.

If interested, please share your resume

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